I've written this in response to weeks of frustration with Nokia and
in support of the thousands (literally -- use http://groups.google.com
to search for "6310 bluetooth" of people who have experienced the
same frustration. Since the Nokia representatives in this forum
either don't know or won't tell the answers to these questions, here
1) I have a (insert name here) Bluetooth (card or usb dongle) that I'm
trying to use with my 6310i. DUN, FAX, etc. work but the PC Suite
doesn't. I get an error code 8004320A. What's going on?
Answer: There is an odd, co-dependent relationship between the PC
Suite, Digianswer-based Bluetooth devices (specifically, the
Digianswer stack), and the 6310i firmware. Third party software
that does phone management (phonebook editing, etc.) will
typically try the following over a Bluetooth COM port and fail:
Clearly, the PC Suite is using the Digianswer card and proprietary
interactions with the 6310i firmware to make the PC Suite work.
Why? Nokia won't say. Nokia will tell you that only their
as-of-yet unreleased card is supported -- Easy to support something
that doesn't exist -- Hard to understand why Nokia thinks they can
turn a commodity like Bluetooth into proprietary product.
Especially when they previously had a card that is now sold by
Socket. The bottom line is that only Digianswer-based cards will
work (mentioned in the PC Suite Troubleshooting guide), and then
only sometimes (see below).
2) I went to digianswer.com and they appear to be gone. Where do I
find a Digianswer card?
Answer: I can only speak from experience with one card, the Toshiba
PA3053U. I found that CompUSA was having a sale on them for US$30
and bought one. It is shipped with the Digianswer suite v1.08.
V1.09, which provides Bluetooth 1.1 support, is available from
Since Digianswer Bluetooth is completely subsumed within Motorola,
one may presume their card will work. Rumor has it that the IBM
card will also work. One may also presume that the Socket card,
since it came from Nokia, will work. Others may exist. I don't
know. For some reason, Nokia won't provide a list.
3) Um... I got the same great deal on the Toshiba card you did, but it
still doesn't work.
Go to the control panel and open up the Bluetooth Configuration
Tool. Make sure that one of the Digianswer Virtual COM Ports has
Serial Port Profile checked. It should work. You may need a
4) Everything seems to work except Application Installer.
Yup. I still don't get this one. In the following Nokia Knowledge
Petteri Bergius, from Nokia, claims that it should work.
Unfortunately, when asked for clarification from a customer that is
experiencing the same troubles we are, he ignores that customer.
One might expect that the previously mentioned, as-of-yet
unreleased Nokia card will also be Digianswer-based and suffer the
same problem. I expect a firmware upgrade will be required to make
it work. If Nokia is really interested in making customers happy
with their purchase, they will fix the interaction shown in
question 1, thus making it possible to use just about any Bluetooth
I hope this is helpful. I hope that returning your Bluetooth cards
and dongles does not involve a restocking or open-box fee. I'm still
considering returning my telephone on the basis that it simply does
not work as advertised. I went through similar troubles with the 3360
and the firmware bugs that prevented PC Composer from working. I have
to say that I will not be fooled a third time.
I have to admit that Sinanju`s thoughts on the operation between PC Suite and the 6310i over Bluetooth are very
interesting however, I have got my 6310i working with a Belkin USB dongle (F8T003uk) and PC Suite 4.88
In my case I just needed to get the firmware flashed up to V 5.51
and now it works fine.
Even worse with the 6310 (non "i")
But for what I can read (I have spent hours seeking for a solution about this), there is a non-DigiAnswer solution for the 6310i.
Unfortunately not for the 6310 for which just a few monthes after the initial release, there was a decision not to support it anymore (I mean no firmware ugrade anymore). ....which means there is no solution for using the PCSuite and bluetooth with it.
Moreover, regarding the DUN profile, the callback is not working although it works fine with the IR link to my notebook.
I have to ask, are you sure that you cannot get the 6310 firmware upgraded ?
Only last week one of the managers I support took his 6310 to the local Nokia
centre and while they could not flash it on the premises, they sent it back to Nokia
and as far as I`m aware, the phone has now been upgraded sufficiently to be able to
use Bluetooth with PCSuite.
I will check (hopefully tomorrow) and post back with the result.
I can`t comment on the callback not working as I`ve not tried to use it.