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  1. Replies
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    Re: indirect.ap response time?

    Two weeks and no reply from them. I guess it wasn't only the holidays.
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    Re: indirect.ap response time?

    Thanks wizard. I considered that, but a holiday since early December is early. Maybe it was a combination of that and another factor. I'll see what happens this time.
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    Re: indirect.ap response time?

    Thanks.



    .
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    Re: No reply from Nokia support channels?

    Any idea why no word from either?

    Are there any other direct email addresses to try?
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    No reply from Nokia support channels?

    I've been trying to contact support on a financial issue, first at indirect.ap@nokia.com, then through the site, in both cases no reply.

    Is there an issue with support right now?
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    indirect.ap response time?

    What's the usual response time from indirect.ap@nokia.com?
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    Password "renewed" for Ovi?

    I received an email message with a new password for the publishing account. I didn't trigger it myself. Did anyone else receive such a message?
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    Re: Ovi reports not working?

    I don't know if 50%, but a big drop, yes.

    After the Sep-Oct problem I saw a drop of -60% (Although there was another factor then, I ended a sale. But I compare it to the figures before the sale)....
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    Re: Time to get response on Review abuse report?

    Thanks. Too bad on these policies, though.
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    Re: Time to get response on Review abuse report?

    How long do store moderators take to reply?

    The resolution I was seeking was contacting the user to ask him to modify the comment. I don't think he meant harm, but the way it turned out it's...
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    Rearranged forum is counterproductive

    I think the recent splitting of the Nokia Store forum into multiple subforums is harmful more than useful. The original single forum wasn't high traffic enough to warrant splitting. Now there 8...
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    Time to get response on Review abuse report?

    A week ago I flagged a user review on an app of mine as "abuse", providing details.

    It's not a classic case of abuse but something more subtle, so it's possible this will require a conversation...
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    Re: Ovi reports not working?

    You mean in October compared with previous months?
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    Re: No download figures

    Yes. See here: http://www.developer.nokia.com/Community/Discussion/showthread.php?224068-Ovi-reports-not-working/page4
  15. Re: Alert! Website exist that distributes your paid content for free!

    If you found it on the web before it went public in Nokia's store I think you have a case against Nokia, assuming you didn't give it to anyone else.

    But if it was live, that's just how the...
  16. Re: Anyone seeing drastic decrease in sales since Sep/Oct?

    Andrew, I sent a private message about a week ago. I hope you still could have a look. Thanks!
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    The prices Costa Ricans must endure...

    Two October sales in Costa Rica for >700 EUR estimated revenue. October period still fishy? That stat wasn't there a few days ago, is now.
  18. Re: Anyone seeing drastic decrease in sales since Sep/Oct?

    Andrew, I tried sending a private message but you've exceeded your message quota. :)
  19. Anyone seeing drastic decrease in sales since Sep/Oct?

    The store's reporting problems started late Sep, and lasted for at least two weeks. I thought that's the reason I'm seeing drastically reduced sales. But then the problem was supposedly fixed, and...
  20. Re: ALERT: Information about the Online Reporting Tool, showing transactions of 0 €.

    The question is if that's what caused the decrease since the end of September. Do you still see reduced sales?

    Have you tried that? Did it work? I had a 1 month sale (2 EUR -> 1 EUR) which...
  21. Re: ALERT: Information about the Online Reporting Tool, showing transactions of 0 €.

    Although there's a confounding factor in my case, I see -65% sales from the "expected", and that's for the whole of October.

    What changed in the placement? Is it possible the change caused that,...
  22. Re: ALERT: Information about the Online Reporting Tool, showing transactions of 0 €.

    Thanks for the update, Andrew.
  23. Re: ALERT: Information about the Online Reporting Tool, showing transactions of 0 €.

    I don't, but I don't think the sales counts changed retroactively, only the revenue.

    By the way, I haven't heard back from developer.support@ since the 22th, but now that this is being...
  24. Re: ALERT: Information about the Online Reporting Tool, showing transactions of 0 €.

    Can you share your findings here? I have unexpected lower sales count too.

    I can't be sure it's abnormal, though, because the Ovi problems started almost aligned with the end of a sale I did. But...
  25. Re: Description formatting (linebreaks, bold, italic)

    I just tested to see when it happens. On an existing item I added a new description translation. Saving the new description the first time works okay. Editing and saving after the 1st time it's shown...
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