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  1. Replies
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    Re: Problem with my account - urgent

    Hi,

    Yes, I agree, please don't post the actual conversations here on the public forums.

    But thank you both for raising the issue; we are having some problems with the mail systems. We will...
  2. Replies
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    8,026

    Re: Problem with my account - urgent

    Hi Tim,

    It seems as we have not received your replies at all...

    Could you please verify that the address you replied to was nokia.store.publisher (at) microsoft.com ?
  3. Replies
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    4,667

    Sticky: New Publishing Support e-mail addresses

    Hi,

    As a part of the Devices and Services acquisition by Microsoft, our Store Publishing support addresses have changed a bit, here is how:


    developer.support@nokia.com -->...
  4. Replies
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    4,747

    Re: My game packaage name already exists ?

    Nokia Publish contacted all impacted developers directly via e-mail. Please check also your e-mail client's junk folder, in case our message has ended up in there. Other than that, I'd suggest still...
  5. Replies
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    2,564

    Re: FAQ: Content management

    (I moved the discussion from the original sticky thread to a new one as that topic was a bit off. )

    Wizard's points are both on the mark, and most importantly: our Store is not closed, publishers...
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    689

    Re: Nokia X Religious Content

    By default religious content is allowed.

    The restrictions apply to specific markets, and of course, to content that is clearly intended to provoke or offend.
  7. Re: Regarding verification of Symbian Signed account/new publisher id

    The address is not checked while renewing your account. But the test house may need the information when they contact you, so it is good to check that all fields are up to date after you have renewed...
  8. Replies
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    4,513

    Re: Ovi Store UID problem

    The UID ownership can be transferred both by the Store support, or by the Symbian Signed support (symbian.signed@nokia.com). Either team will need to be told the exact UID (or a range begin & end...
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    Signing related - FAQ collection

    We are refurbishing the boards a bit, so I'm collecting the old sticky threads from the Signing discussions under one post.

    FAQ-General-Signing-Questions

    FAQ-Symbian-and-Qt-Application-Signing...
  10. Re: The application must include an "OPT-OUT" feature

    re allowing a gps only app to turn the gps feature off

    While technically absurd in case where the app would not do anything without the active connection, we must still always view the application...
  11. Replies
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    Re: Signing service is out temporarily

    Our techies found the bug and fixed it! Signing and account verification both should now work as they did before.
  12. Replies
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    4,104

    Re: Signing service is out temporarily

    We are still down. Needless to say, we are working on it quite furiously.
  13. Replies
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    Re: SIS file rejected

    Hi, we are having problems. And finally I got to posting here too to explain the issues you've seen lately. Sorry about this, a fix is in progress.
    ...
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    Signing service is out temporarily

    The issue is now fixed, site is online again.


    I'm sorry for the delays guys!

    We have a problem we are fixing. We cannot possibly answer all incoming notifications regarding the issue though....
  15. Re: Retrieving old signed app from symbian Signed

    Hi,

    As one item in our move to the new site and system, the old signed content was not transferred to the new system. This was to make the new site lighter and faster.
    The site is mainly to...
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    1,331

    Re: Signing process problem

    Hi,

    There are some ways. The test house can contact you and ask for additional information via e-mail, or you could write a new waiver - as there is an option to add an attachment.

    To contact...
  17. Re: Using $ in PKG for file installation location does not work in Symbian Signed

    Using $ should be ok again; we got report that the original problem should have been fixed.
  18. Replies
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    Sticky: New Symbian Signed: The Known Issues

    Hi,

    Last evening we went live with the new site. There are some known issues and they are also the most frequently asked questions to us. I'll list some of them here:

    Registering a new account:...
  19. Delays to be expected: Symbian Signed and Nokia Services heavily short-handed

    Due to the vacation high season and the very high inflow of support requests due to our new Symbian Signed website we find our service level and response times can be rather awful.
    We are very sorry...
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    Sticky: Re: Buying Content IDs: VAT handling

    Hi,

    The information is found (after logging in to your acco) under the "Account settings" tab, thats right next to the "Log out..." -link.
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    Re: Waiver requests + planning

    Hi guys,

    My sincere apologies for being so non-responsive. We don't even have a handful of people handling these signing requests and now, with the Foundation functions transferred onto our table,...
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    Sticky: Re: Buying Content IDs: VAT handling

    Hi all,

    A new issue was just brought to my attention regarding buying content IDs: after we've added the VAT handling/invoicing rules, now it is not possible to buy new content IDs if your account...
  23. Replies
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    Sticky: Re: Buying Content IDs: VAT handling

    Hi,

    Yes, the whole point here is the service transfer to Nokia. Our service sales is based in Finland.

    While selling within Finland, we know how much tax to apply for Finnish companies. Other,...
  24. Replies
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    7,875

    Sticky: Buying Content IDs: VAT handling

    Hi,


    Changes in the Express Signed Content ID sales regarding Value Added Tax handling!

    Any company in the EU area should have a VAT ID to provide at the time of purchasing Content IDs. VAT...
  25. Thread: Symbian signed

    by aaumala
    Replies
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    Views
    6,580

    Re: Symbian signed

    Hi,

    The Symbian Signed site was down almost one full day due to the database transfer from Symbian Foundation to Nokia. In addition there was a long service break with the Open Signed (both online...
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