Hi - I have a real problem with the UK - Bath Nokia service centre.
My Nokia E61 speaker/ringer failed nearly a month ago. So I wrang my local service centre and took my phone in at that time.

They had told me that the earpiece was broken and said to bring it to their office.

I waited without any response for 10 days, so I decided to call them and they told me that my phone was fixed and the "ear-piece" had been replaced, - come and get it. They didn't bother to call me.

It takes me 2 hours to get there - however when I arrived the phone was untouched and still had the same fault.

They then said they'd send it to Nokia for repair and would be 10 days.

I got a call from them today and they said that they'd sent it to nokia and the speaker had been replaced.

I took me 4 hours to get there and get back home, - the speaker works but this phone is clearly not the same phone that I gave them.

The whole phone looks new, the wifi mac address is different from the phone that I left with them, the keys on the keyboard are not in the same place as before and some of the keys now make russian/ north European symbols that I dont understand.

I have had to live without a phone for 20 days and these guys have completely screwed it all up. I need a new replacement phone!

I'm concerned that the phone that they have returned to me might be a stolen phone. It is not my old phone despite the fact that they they told me that they had only replaced the speaker.

I reallly need this sorting out - I need my original phone. Where is it now and why are these guys lying to me?

I cannot function in business without my phone and this has now been more than 20 days.
I will report fraud to the Police if Nokia dont interviene tomorrow.
Please help as I have no other option.

Please detial your response to doug@towcom.co.uk