Hi Nokia Theme Team!
We have been creating themes for Nokia for the last 3 years and even though Nokia has come a long way from the first theme editor we as theme developers are really getting terrible support from you guys!
Only the easiest questions get answered on the forums. What is the use of creating the theme editor if there is very little support on the official forum site?
I think the biggest problem is that the editing apps are not keeping up with actual roll-out of phones - 3.1.1 is really outdated now, especially when it comes to creating themes for newer phones. New icons and folders get added to the phones and theme developers need to know about these and how they can be updated.
Also I feel that the development team probably don't have time to browse these groups - Nokia should bring in someone to have a look at these forums and let Nokia's in-house developers know about the problems people are having here, not only is it good for your end-users it also let's the Nokia developers know what are the most requested features.
Our clients go crazy when they see a beautiful theme using their colours and all of sudden there are icons not matching the rest of the look and feel, especially if these icons come pre-installed on the phone. Even worse, doing a theme officially for Nokia and having to hold back because the theme editor just isn't sufficient to create a 100% working theme.
I used to work for Nokia, so I know things like the Theme Editor may be low on the priority list, but these things are important. Themes are many times the first kind of development people will start doing for Nokia phones and if people get frustrated here, how will you get them to continue developing for Nokia phones?
Or is the message that we really should be joining Nokia Pro to get the kind of support we need?