I would like to buy a Technical Support case from Nokia.
I have some queries related to the same.
(referred the following link
1. What is the difference between Technical Support and Expedited Technical support? (are they any different other than for the difference in responding time?)
Apart from the time taken and the preference accorded to plain Technical Support, would I get same guidance and answers as for Expedite Technical Support?
2. In the following product (from eStore)
Technical Support - 1 case
What is the meaning of 1 case?
Does it mean only one question?
Does it mean any number of questions but only for one user?
Does it mean only one question can be QUEUED?(i.e., the user CAN NOT post a question until his previous query has been answered?)
Please clarify on this.
3. What is the validity for Technical Support case? (it has been mentioned For Expedited Technical Support case, the validity is for 3 months for each case. not for plain Technical Support case?)
4. In the above link1 , I am not able to download the Terms and Conditions of Technical Support.
(This link2: https://pro.forum.nokia.com/getDocument.do?docId=75443 says "This section of the PRO site is restricted to Forum Nokia PRO member companies.". But should not this be allowed for everyone? I have launchpad membership.)
Thanks and Regards,