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  1. #1
    Registered User
    Join Date
    Sep 2007
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    India
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    Clarifications/Information required about Technical Support case

    Hi,

    I would like to buy a Technical Support case from Nokia.

    I have some queries related to the same.
    (referred the following link
    link1: https://pro.forum.nokia.com/site/glo...escription.jsp)

    1. What is the difference between Technical Support and Expedited Technical support? (are they any different other than for the difference in responding time?)
    Apart from the time taken and the preference accorded to plain Technical Support, would I get same guidance and answers as for Expedite Technical Support?

    2. In the following product (from eStore)
    Technical Support - 1 case
    What is the meaning of 1 case?

    Does it mean only one question?
    Does it mean any number of questions but only for one user?
    Does it mean only one question can be QUEUED?(i.e., the user CAN NOT post a question until his previous query has been answered?)
    Please clarify on this.

    3. What is the validity for Technical Support case? (it has been mentioned For Expedited Technical Support case, the validity is for 3 months for each case. not for plain Technical Support case?)

    4. In the above link1 , I am not able to download the Terms and Conditions of Technical Support.
    (This link2: https://pro.forum.nokia.com/getDocument.do?docId=75443 says "This section of the PRO site is restricted to Forum Nokia PRO member companies.". But should not this be allowed for everyone? I have launchpad membership.)

    Thanks and Regards,
    Vasu

  2. #2
    Super Contributor
    Join Date
    Apr 2003
    Location
    USA, CA
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    7,191

    Re: Clarifications/Information required about Technical Support case

    1) The guidance/answer is the same. The difference is in the response time as you had understand.

    2) One case in general can be understood as one problem. There might be different aspects (sub-questions) of one problem, but totally separate questions needs to be asked in different cases.
    As an example you are working on one application but you have problem in accessing the contact book and at other part of the project also socket connection to your server does not work. These are separate cases.

    There can be multiple cases from same person/company open at the same time.

    3 & 4 I need to pass on to someone more knowledgeable

    Hartti

  3. #3
    Registered User
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    Sep 2007
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    India
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    Re: Clarifications/Information required about Technical Support case

    Hi,

    So, then a general query like "How to implement VoIP Client functionality?" should be fine. right?

    regards,
    vasu

  4. #4
    Super Contributor
    Join Date
    Apr 2003
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    Re: Clarifications/Information required about Technical Support case

    Hmmm... that IS a broad topic!
    I would suggest that you use the free, available online resources to get started.
    For example this is a good starting place
    http://www.forum.nokia.com/main/reso...voice_over_IP/
    and the VoIP dicussion board
    http://discussion.forum.nokia.com/fo...play.php?f=128

    If you encounter problems in the development, then you open a case.

    Hartti

  5. #5
    Registered User
    Join Date
    Sep 2007
    Location
    India
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    Re: Clarifications/Information required about Technical Support case

    Hi,

    Thanks for the reply.

    I understand its definitely a generalistic question...
    (I referred this description in "eStore".)
    =========================================>
    You can use the ticket to post single technical question, like "How to use this API", "How to implement this kind of functionality" or "I'm having problems getting this functionality working".
    <==========================================
    but then, is NOT Euro145 costly just for one Technical question?

    I have been working on implementing 3rd party VoIP Client on E61 and am stuck with this Incoming VoIP Call notification issue for QUIET A LONGGGG TIME.

    I have tried the example in this link "http://wiki.forum.nokia.com/index.php/Utilizing_Nokia_VoIP_Client"
    but, it does not work for Answering a VoIP Call.
    Firmware: 3.0633.09.04
    20-11-06
    RM-69
    Nokia E61
    (if possible, refer the link)
    http://discussion.forum.nokia.com/fo...d.php?t=124232

    i would appreciate your help in progressing further in this issue.

    rgds,
    vasu

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