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  1. #1
    Registered User
    Join Date
    Nov 2003
    Posts
    1

    please make Nokia E71 firmware available to local Nokia Care centres

    Dear Nokia care,

    I live in Taiwan, but I recently bough a Nokia E71 (from Hong Kong). Initially the maps were working, but after I tried to install more maps (by following the Nokia guides and software available on the Nokia website) there were some problems, and now my maps application will not start at all.

    I have been to the Nokia Care center in the 'America America' building, Taipei, Taiwan. The 'engineer' told me that they need to reinstall the device software (firmware, ROM).

    However, they cannot do this, because "the Nokia E71 has just been released, and they do not have the firmware files, yet". I think this is a bit strange, you are selling a phone, but you do not have basic files required for repairs?

    Anyway, I would appreciate it if someone from Nokia HQ could please transfer the appropriate files to Nokia Care, Taiwan, so that my phone can be fixed.

    My model is:
    Type: RM-346
    Model: E71-1
    IMEI: 354855021166839
    Code: 0560654

  2. #2
    Nokia Developer Moderator
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
    Posts
    29,166

    Re: please make Nokia E71 firmware available to local Nokia Care centres

    Welcome to the Forum Nokia Develore discussion board, as this DiBo concentrates on development related issues, you might find more end-user problems related Dibo better suited for your query. Here's link for one: http://discussions.europe.nokia.com/

  3. #3
    Registered User
    Join Date
    Nov 2008
    Posts
    1

    Re: please make Nokia E71 firmware available to local Nokia Care centres

    I have had the same problem here in Poland on my E71. One day the maps/navigation just quit (and I lost all my photos, podcasts, etc, simultaneously). Everything still works, but the maps won't start even after repeated reinstallations as per the suggestion on the screen. Clearly, there is a glitch in the software that Nokia needs to fix.

  4. #4
    Nokia Developer Moderator
    Join Date
    Feb 2006
    Location
    Oslo, Norway
    Posts
    28,697

    Re: please make Nokia E71 firmware available to local Nokia Care centres

    If you have the same problem, you are also welcome and suggested to visit an end-user discussion board.

  5. #5
    Nokia Developer Moderator
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
    Posts
    29,166

    Re: please make Nokia E71 firmware available to local Nokia Care centres

    or you could try checking if the software updater has any updated firmware available.

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