Dear Nokia care,
I live in Taiwan, but I recently bough a Nokia E71 (from Hong Kong). Initially the maps were working, but after I tried to install more maps (by following the Nokia guides and software available on the Nokia website) there were some problems, and now my maps application will not start at all.
I have been to the Nokia Care center in the 'America America' building, Taipei, Taiwan. The 'engineer' told me that they need to reinstall the device software (firmware, ROM).
However, they cannot do this, because "the Nokia E71 has just been released, and they do not have the firmware files, yet". I think this is a bit strange, you are selling a phone, but you do not have basic files required for repairs?
Anyway, I would appreciate it if someone from Nokia HQ could please transfer the appropriate files to Nokia Care, Taiwan, so that my phone can be fixed.
My model is: