•T• • •Mobile•
Senior Manager, Web Programming and Content Management
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.
Be a part of the next technology revolution. Drive product strategy and innovation for revolutionary mobile web products. Step in and have a major influence in a highly visible role on T-Mobile's next generation, content rich state of art products, driving T-Mobile’s initiative into the open mobile web space. Be a part of the next revolution of web 2.0/3.0 and it’s evolution into mobile Help change the way we all find/share information, music, data, photos, and connect with others. This is a particularly outstanding opportunity to be at the forefront of convergence of mobile technology innovation, social networking, and the internet. Work in a fun, entrepreneurial environment where customers and employees are #1. Join a company that values work/life balance and focuses on career growth/satisfaction. T-Mobile has won the JD Power & Associates Outstanding Customer Service awards for 7 years running and recently named by Business Week to the Customer Service Elite. We are passionate about delighting our customers and employees
T-Mobile is looking for a Senior Manager of Programming and Content managment to lead a team responsible for driving increased usage and adoption of T-Mobile web services and partner web sites as well as increased download and purchase of content including music, wallpaper, and applications. You will be instrumental in the definition of the strategy, business model, and product plan for these services. Your role will require you to work collaboratively with T-Mobile marketing, product management, business development, engineering, and design teams as well as with external partners to build, deploy, and continuously improve a revolutionary mobile web experience.
You and your team will acquire, manage, and present content and web sites to users on the mobile web. Your team will program the site by presenting and marketing relevant and innovative content, applications and services to users on a timely basis. Your team will also be responsible for the selection, marketing and promotion of all items offered within the T-Mobile store through browse and search experience. You will be responsible for measuring and analyzing site performance as well as defining new initiatives and tools to drive adoption, usage and purchase of services and content.
Identify target customer needs and opportunities through primary and secondary research in partnership with T-Mobile’s marketing team
Use knowledge of customer, competition and T-Mobile’s unique value proposition to define product and business strategy.
Develop systems and processes for recruiting, evaluating, contracting, validating and optimizing mobile web services
Own service reporting and metrics and utilize information to continuously improve existing and new mobile web promotional services
Work with customer data to increase customer engagement by targeting appropriate customers for up-sell, cross-sell, and new marketing opportunities
Develop systems and processes to aquire, promote & merchandise timely and relevant content and services to mobile web customers
Identify key business and content partners; work with business development team to negotiate agreements and manage partnerships on ongoing basis.
Experience and Education
7 to 10 years of programming,content, and editorial experience
Demonstrated success leading cross-functional teams in large organizations.
Experience and strong understanding of internet services
Experience working in a consumer facing role
Strong partner management skills are needed in this role.
Excellent verbal and written communication skills required.
Mobile product experience is a plus.
Passionate user of mobile web services with a vision for future opportunities