•T• • •Mobile•
T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.
Be a part of the next technology revolution. Drive product strategy and innovation for revolutionary mobile web products. Step in and have a major influence in a highly visible role on T-Mobile's next generation, content rich state of art products, driving T-Mobile’s initiative into the open mobile web space. Be a part of the next revolution of web 2.0/3.0 and it’s evolution into mobile Help change the way we all find/share information, music, data, photos, and connect with others. This is a particularly outstanding opportunity to be at the forefront of convergence of mobile technology innovation, social networking, and the internet. Work in a fun, entrepreneurial environment where customers and employees are #1. Join a company that values work/life balance and focuses on career growth/satisfaction. T-Mobile has won the JD Power & Associates Outstanding Customer Service awards for 7 years running and recently named by Business Week to the Customer Service Elite. We are passionate about delighting our customers and employees
Senior Manager, Partner Community
The T-Mobile Partner Community Team is a new team created to help build a thriving ecosystem for T-Mobile’s new community of developers and partners. As Sr. Manager of the Partner Community team, you will be responsible for managing a team and defining a strategy to create, support, and manage an innovative world-class partner program. You’ll work to build benefits and value for developers of applications and services for the T-Mobile network. You will also partner cross-functionally with key stakeholders including marketing, business development, legal, customer care and business operations to ensure continued adoption, development and health of the partner ecosystem.
Primary Duties and Responsibilities:
1. Manage an effective, collaborative team
2. Work with cross-functional teams to create and effectively deliver an innovative world class partner program.
3. Analyze industry and competitive trends and define offerings for partners around the popular T-Mobile Network.
4. Help to develop and implement pricing models for partner revenue-sharing
5. Manage relationships with vendors to drive a compelling online partner community
6. Lead partner initiatives that nurture and support partnerships
7. Deeply engage in relationships to understand partner’s requirements, objectives, and strategies both short term and long term.
Discretion & Independent Judgment
Must be able to decisively weigh benefits and risks leading to solid long-term decisions for the program.
Must be able to comparatively assess competitive offerings vs. T-Mobile and other developer programs compare and determine offerings that will differentiate T-Mobile.
Being a brand new community for T-Mobile, this program requires candidates who demonstrate individual, unique approaches to situations that have not been addressed before.
Must be able to take a mature and realistic approach to setting expectations internally and externally while the program is being rolled out in phases.
Regularly directs the work of two or more full time employees or the FTE equivalent
Interviewing, selecting and training employees
Adjusting pay rates, work schedules and approving leaves
Conducting performance reviews
Planning and controlling budget expenditures
Exercises authority to suspend, discipline and terminate employees
Is accountable for the work of a recognized organizational unit
Appraises employees to determine eligibility for promotion or other status changes
Determining and securing the resources and materials needed to perform the work of the unit
Demonstrated leadership experience.
Excellent communication and meeting management skills
Vendor management and negotiating experience a plus.
Previous experience working in developer or partner programs is highly desirable.
Desire to work in a highly collaborative, fast-paced environment.
Good analytical skills: forecasting and developing business cases and demonstrated fiscal responsibility.
Education & Experience,
5-8 years of experience in developer/partner programs and/or product management with emphasis in the digital online or wireless industries.
Bachelor's degree in a related field required and MBA prefer
Successful track record of meeting specific business objectives and performance metrics.
Experience using Microsoft Office software, especially Excel and PowerPoint