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  1. #1
    Registered User
    Join Date
    Nov 2008
    Posts
    10

    Question on restoring my phone.

    Hi, I have E71 and I want to restore it to its original settings, to erase all the junk that have been piled up over the months. Problem is, when I do it via the "Restore to Factory Settings", all I get is a simple restart and some changes to my home screen. My contacts, messages, themes and pictures stored on the phone memory are not erased, not even all the applications that I have installed and got all those viruses from.

    Is there anything that I can do to make my phone like the day I bought it?
    Thanks a lot.

  2. #2
    Nokia Developer Moderator
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
    Posts
    29,166

    Re: Question on restoring my phone.

    try *#7370#, it should do the full hard reset, you propably have only done the soft-reset sofar.

  3. #3
    Registered User
    Join Date
    Nov 2008
    Posts
    10

    Re: Question on restoring my phone.

    I type *#7370# and it says 'Requesting' and then 'Request not completed'

  4. #4
    Nokia Developer Moderator
    Join Date
    Mar 2003
    Location
    Lempäälä/Finland
    Posts
    29,166

    Re: Question on restoring my phone.

    How & where did you typed it ?

  5. #5
    Registered User
    Join Date
    Nov 2008
    Posts
    10

    Re: Question on restoring my phone.

    in the home screen. Instead of typing a phone number, I typed that and pressed call.

  6. #6
    Nokia Developer Moderator
    Join Date
    Feb 2006
    Location
    Oslo, Norway
    Posts
    28,689

    Re: Question on restoring my phone.

    You should not "dial" the code. What happens if you just type it (the *#7370#) and wait for a second?

  7. #7
    Registered User
    Join Date
    Nov 2008
    Posts
    10

    Re: Question on restoring my phone.

    I got it to work, I wasn't typing the right thing before
    It seems that it went back to day 1!
    Thanks a lot!!

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