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  1. #1
    Super Contributor
    Join Date
    Nov 2004
    Location
    Wiltshire, UK
    Posts
    3,644

    Refund/Returns Policy

    Is there any documentation that clarifies the process for refunds and returns as it looks like Nokia control that.

    Point 1:
    What will stop people paying for a game, using it for a month then claiming a refund/saying the SMS billing was not done by them etc?

    Point 2:
    Who decides at what point a refund should be issued? Since it appears Nokia can do this arbitrarily, sales could take a huge hit since

    I am a bit confused about this statement "If you have problems and dont sort them out Nokia will invoke the clause to deduct a further 40% for refunds " in http://wiki.forum.nokia.com/index.ph...ual_developers

    Since the operator has already deducted the refunds from the gross sale price, why does it appear an additional 40% will be deducted?

    This post is inspired by
    http://www.techcrunch.com/2009/03/25...pt-developers/
    Download Symbian OS now! [url]http://developer.symbian.org[/url]

  2. #2
    Registered User
    Join Date
    Mar 2003
    Posts
    23

    Re: Refund/Returns Policy

    Quote Originally Posted by Paul.Todd View Post
    Since the operator has already deducted the refunds from the gross sale price, why does it appear an additional 40% will be deducted?

    This post is inspired by
    http://www.techcrunch.com/2009/03/25...pt-developers/
    That sounds strange indeed.

    Is it possible to disable operator payment? I'm not going to pay 40% from my own pocket if somebody wants refund. Can you Ovi guys shred some light on this?
    Last edited by pmuilu; 2009-03-28 at 12:23.

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