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  1. #1
    Regular Contributor
    Join Date
    Dec 2008
    Location
    Bangalore/Kalpakkam
    Posts
    114

    Question OVI Publishing Issue - POINT OF CONTACT

    Hi All

    We have submitted our application to OVI.

    Its presently under QA Clearance.

    An issue regarding signing was raised by OVI test engineers.

    This issue could never be reproduced in our test environment.

    We require a point of contact from OVI testing so that we could get the issue solved.

    Could any one get any point of contact from OVI so that we could address the issue to them.?

    -
    Thanks in advance

    Vignesh.M

  2. #2
    Registered User
    Join Date
    Jun 2009
    Posts
    28

    Re: OVI Publishing Issue - POINT OF CONTACT

    Please contact Publisher Support at publishtoovi.support@nokia.com this team will be able to relay the query to QA and or in most cases diagnose the issue.

  3. #3
    Regular Contributor
    Join Date
    Mar 2003
    Posts
    89

    Re: OVI Publishing Issue - POINT OF CONTACT

    i guess you forgot to mention that it takes weeks for these guys to actually find your email and another week to reply to you with something like "please expect a reply from us in 5 business days". Sorry for being a pessimist, but that was my experience.

  4. #4
    Nokia Developer Expert
    Join Date
    Apr 2009
    Posts
    171

    Re: OVI Publishing Issue - POINT OF CONTACT

    Hi

    It makes the issue easier to address when a publisher writes an email with the complete information

    Publisher Name
    name of account holder
    Content Item/File name

    Thank you.

  5. #5
    Regular Contributor
    Join Date
    Mar 2003
    Posts
    89

    Re: OVI Publishing Issue - POINT OF CONTACT

    thanks that was helpful, although never mentioned anywhere next to "Support Form" on Ovi Publisher portal. It also takes no time to just prefill these fields as you normally write support requests after you logged into Ovi Publisher portal.

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