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  1. #1
    Registered User
    Join Date
    Aug 2008
    Posts
    77

    Notification about individual purchases

    Does Ovi Store send any notification e-mail when an individual purchase occur? If yes what information is included? (user name, email, IMEI , distribution channel, country, and so on...)

    All other stores have the option to send notifications upon purchase. There are many benefits for this:

    1) Helps us to correctly evaluate the impact of any promotional campaign.

    2) Improves a lot customer support. Our policy is not to request a new purchase when customers change their device within 2 years since initial purchase. If we do not have the info about when this happened we can not do that anymore.

    3) And very important it will help us quickly identify unauthorized distribution of our applications.

  2. #2
    Nokia Developer Expert
    Join Date
    Jan 2008
    Location
    San Francisco
    Posts
    121

    Re: Notification about individual purchases

    Hi intellsys,

    If you're an Ovi Publisher you will have access to reporting on your content items, more details here: http://www.mobileperry.com/2009/05/e...g-for-ovi.html. So Ovi Store will not send emails to publishers about individual purchases. However we're interested in hearing from publishers the types of reporting they're interested in, not only what they have access to but how they receive that information. If there are things you'd like to have in terms of reporting, leave your ideas here and I can pass this info along to our Ovi Store team.


    Best,
    [B]Bill Perry[/B]
    Sr. Services Marketing Manager, Forum Nokia
    Publishing to Ovi Store: [url]http://publish.ovi.com/[/url]
    twitter: [url]www.twitter.com/bperry[/url]
    blog: [url]www.mobileperry.com[/url]

  3. #3
    Registered User
    Join Date
    Aug 2008
    Posts
    77

    Re: Notification about individual purchases

    Thank you for your answer!

    The charts look good, if they are available for each product and not only for aggregate number of downloads is good. Also they must be available for more than one month back in time.

    Best regards,
    Laurentiu Taropa
    Intellsys s.r.l.

  4. #4
    Registered User
    Join Date
    May 2009
    Posts
    7

    Re: Notification about individual purchases

    The reports look good although I would prefer a comprehensive report where you can see purchase details showing: Order ID, Date, Product, SKU, Device, Country, and Price -IMEI or other identifier would also be great as it facilitates customer support.

    At the moment, any kind of reporting would be appreciated as I can't even access the report per product. Any news on when the reports are going to be available?

  5. #5
    (Retired) Nokia Developer Admin.
    Join Date
    Jan 2006
    Location
    Michigan
    Posts
    4,664

    Re: Notification about individual purchases

    Quote Originally Posted by enoyna View Post
    At the moment, any kind of reporting would be appreciated as I can't even access the report per product. Any news on when the reports are going to be available?
    There was a glitch and the Reports tab is temporarily unavailable. It should be back up in the next couple weeks.

    Thanks for your patience on this.

    Ron

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