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  1. #1
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    QA Problem - Failed Case 1: Expired Certificate

    An app we uploaded for the Ovi Store is getting rejected with "Failed Case 1: Expired Certificate" ...

    The app is Symbian Signed and the certificate is valid until 2019. There are no certificate issues with our tests -- anyone have any idea why this is happening? Any solutions? Nokia has yet to respond.


    ============================================
    This is the QA message:

    Comments from the QA team:
    Failed Case 1: Expired Certificate
    Summary: Application was not properly signed
    Requirement: All application and contents being submitted to Nokia must be certified through trusted foundations such as Java Verified or Symbian Signed and must obtain a signed certificate before it is accepted through Publish to Ovi. Steps to conduct the test: 1. Select the application/content to download. 2. Try to install it 3. Observe the error message when the user tries to install: “Expired Certificate” Expected Results: The application should not display any certificate messages. The application must be signed. (public, Moderation in progress -> Qa failed)
    ============================================


    Thanks

  2. #2
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    Re: QA Problem - Failed Case 1: Expired Certificate

    Do you have a publisher id?
    Did you submit the application to express signed or certified signed?
    Are you sure you uploaded to OVI the correct application.

    There was a known issue with the 5800 where if it was rebooted without a SIM then no apps can be installed and you did get an error as above. But I must stress this was a 5800 only issue.
    Download Symbian OS now! [url]http://developer.symbian.org[/url]

  3. #3
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    Re: QA Problem - Failed Case 1: Expired Certificate

    @ Paul, thanks for your reply please see below:

    Do you have a publisher id?

    - Yes I have a publisher ID.

    Did you submit the application to express signed or certified signed?

    - The application is expressed signed.

    Are you sure you uploaded to OVI the correct application.

    - Yes I have uploaded, to OVI, the correct application. I have tested it on my end and I get no certification error messages. This app is meant for the 5800.

  4. #4
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    Re: QA Problem - Failed Case 1: Expired Certificate

    Search both these forums and the Nokia support forums for "5800 expired certificate" as this is a known issue on the 5800 when you boot it the first time without a SIM card being installed.

    I suggest you go back to Nokia, pointing out this is a known defect and make sure the tester was aware of it before they did the test as it sounds like the device was in a state where it would never install anything.

    See http://discussion.forum.nokia.com/fo...d.php?t=153348
    Download Symbian OS now! [url]http://developer.symbian.org[/url]

  5. #5
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    Re: QA Problem - Failed Case 1: Expired Certificate

    Thanks Paul, we'll do that and post any results.

  6. #6
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    Re: QA Problem - Failed Case 1: Expired Certificate

    The 5800 version of our app was failed by OVI for the same reason on Saturday. We're contacting them with details of the known problem, and VerifySymbianSigned / AnalySIS results.

    Is there a Nokia reference number for this bug?

  7. #7
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    Re: QA Problem - Failed Case 1: Expired Certificate

    Not that I know of, there probably should be however, the reference I provided is probably the best overview of the issue.

    Searching google for "5800 expired certificate" certainly throws up plenty of issues
    Download Symbian OS now! [url]http://developer.symbian.org[/url]

  8. #8
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    Re: QA Problem - Failed Case 1: Expired Certificate

    Hi brocklehurst, have you received a response back from Nokia on this issue? They have yet to respond to us and our inquiry was sent a week ago.

  9. #9
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    Re: QA Problem - Failed Case 1: Expired Certificate

    No, nothing back. We contacted them 9 days ago.

  10. #10
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    Re: QA Problem - Failed Case 1: Expired Certificate

    They just got back to us today with this:

    "I've passed this information on to our QA team. (It's worth noting they are somewhat backlogged with the upcoming store launch, so it may be a short while before the issue can be addressed.)"

    If I get any more info I'll post it here.

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