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  1. #1
    Registered User
    Join Date
    Jul 2009
    Posts
    3

    QA Process Frozen

    I have several content items with several content files that are in the Ovi QA process and have been for 2 months with no progress.

    When I open the item I see this :

    This content item is locked by the following locked files: 1, 2, 3, 4, and 5. You cannot unlock any of the files.
    I would like to unlock these files to alter the distribution to limit distribution from added devices like the Nokia 2730 classic.

    Anyone have any hints as to how to do this, or a way around this?

  2. #2
    Regular Contributor
    Join Date
    Oct 2007
    Posts
    157

    Re: QA Process Frozen

    Hi Todd,
    That happened around this time last month. Bill Perry - mobileperry on the forums - managed to resolve the issue for us. I'd suggest dropping him a email.
    I emailed support several days in a row and finally received a reply from them this morning - one month later.
    Hope this helps.
    Spol

  3. #3
    (Retired) Nokia Developer Admin.
    Join Date
    Jan 2006
    Location
    Michigan
    Posts
    4,664

    Re: QA Process Frozen

    Bill is on vacation for a couple weeks. but you can drop me a line and I'll forward it to the Publish to Ovi support team. Better still go to https://publish.ovi.com/help/feedback and report any issues there. They are tracking all of this and by posting it there you can help improve the system.

    Ron

  4. #4
    Registered User
    Join Date
    Jul 2009
    Posts
    3

    Re: QA Process Frozen

    Thanks Ron,
    I submitted to the Ovi Publish team some feedback, any idea how long before they can get back to me. (I imagine they are quite busy.)

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