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  1. #1
    Registered User
    Join Date
    Jun 2009
    Posts
    1

    why disabled my publisher accounts ?

    i received the mail from Ovi Store Publisher Support Team,but i don't know what can i do? why ? the register €50 had not refund.

    :

    bluesky

    Your publisher accounts in the Ovi Store have been disabled and any
    media submitted will not progress through processing.

    Common reasons include:
    - You have requested your publisher account to be disabled and agreements to be
    terminated from the Ovi Store.
    - Inconsistencies in the registration data were found.
    - Media that was submitted was in violation of the guidelines for acceptable
    content as specified in the Terms and Conditions.
    - Historically there have been issues with the media that has been
    submitted, such as it not working as specified or excessive care requests.
    - We have received notice of potential Intellectual Property Rights (IPR)
    infringements with regards to the media you have submitted.

    If you have questions or need any further information,
    email PublishToOvi.Support@nokia.com

    Thanks,

    Ovi Store Publisher Support Team, https://publish.ovi.com/

  2. #2
    (Retired) Nokia Developer Admin.
    Join Date
    Jan 2006
    Location
    Michigan
    Posts
    4,664

    Re: why disabled my publisher accounts ?

    We realy can't help here. You need to get the specific information. It is a slow process but by going through them giving your account information and such they can't get you the answers so you can get it published.

    Please contact them it may be a few days to get a response but they do track all the support mail and it does get an answer.

    Ron

  3. #3
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: why disabled my publisher accounts ?

    First of all: CHARGE BACK THE 50 EUROS ASAP and get in touch with an attorney! Contract was not fulfilled, out you go.

    Hitting them in the pocketbook has always worked well with all ESDs I met so far - why should Ovi be any different?
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  4. #4
    (Retired) Nokia Developer Admin.
    Join Date
    Jan 2006
    Location
    Michigan
    Posts
    4,664

    Re: why disabled my publisher accounts ?

    Quote Originally Posted by tamhanna View Post
    First of all: CHARGE BACK THE 50 EUROS ASAP and get in touch with an attorney! Contract was not fulfilled, out you go.
    Do you know that the money was not marked to be refunded at a normal billing cycle. When I return something to the store it takes a few days before it is seen on my credit card. My advice is still the best, write and find out the exact reasons for the problem only when you know and don't assume can you make a decision.

    Ron

  5. #5
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: why disabled my publisher accounts ?

    Quote Originally Posted by Nokia Ron View Post
    Do you know that the money was not marked to be refunded at a normal billing cycle. When I return something to the store it takes a few days before it is seen on my credit card. My advice is still the best, write and find out the exact reasons for the problem only when you know and don't assume can you make a decision.

    Ron
    Hi Ron,
    I am in the industry for a very long time and go to the Vienniese district court often to fight stuff for my and the wifes company.

    All I know is the following: if a company does not oblige, send them ONE polite request, one threat (Mahnung, not sure about the english word) and SUE/ACT. The faster the better. Especially if the company is banking on insolvency - they will usually pay those who scream the loudest first.

    When it comes to nonfulfillment, seeing a threat of a chargeback fee (or a chargeback) has always worked wonders for me so far. Not the nice and dandy way, but darn effective.

    All the best
    Tam Hanna
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  6. #6
    Registered User
    Join Date
    Apr 2007
    Posts
    7

    Re: why disabled my publisher accounts ?

    I have recive email also,

    I am a personal Developer for J2ME , When I have registered the account, and spand 50,

    I have recive an email, request me write about my company history, Ohhh!

    How can I do , today , email tell me, my account is disable!

  7. #7
    Registered User
    Join Date
    Jun 2009
    Posts
    28

    Re: why disabled my publisher accounts ?

    In response to:

    vhly
    I have recive email also,

    I am a personal Developer for J2ME , When I have registered the account, and spand 50,

    I have recive an email, request me write about my company history, Ohhh!

    How can I do , today , email tell me, my account is disable!
    Your application was incomplete hence we placed it on hold and after not receiving your information your application was disabled. As our second message stated, you are welcome to re-apply with the full information we require. Your original fee payment has been scheduled for refund.

  8. #8
    Registered User
    Join Date
    Aug 2004
    Posts
    4

    Re: why disabled my publisher accounts ?

    Hi, I've reseived message that my account has been disabled. I don't know why. I send email to PublishToOvi.Support@nokia.com to get me informations. But so far I received no answer.



    Your publisher accounts in the Ovi Store have been disabled and any
    media submitted will not progress through processing.

    Common reasons include:
    - You have requested your publisher account to be disabled and agreements to be
    terminated from the Ovi Store.
    - Inconsistencies in the registration data were found.
    - Media that was submitted was in violation of the guidelines for acceptable
    content as specified in the Terms and Conditions.
    - Historically there have been issues with the media that has been
    submitted, such as it not working as specified or excessive care requests.
    - We have received notice of potential Intellectual Property Rights (IPR)
    infringements with regards to the media you have submitted.

    If you have questions or need any further information,
    email PublishToOvi.Support@nokia.com

    Thanks,

    Ovi Store Publisher Support Team, https://publish.ovi.com/

  9. #9
    Nokia Developer Moderator
    Join Date
    Oct 2009
    Posts
    58

    Re: why disabled my publisher accounts ?

    Dear publishers,
    Please email publishtoovi.support@nokia.com states your company name, date of registration and account name so that we can deal with them case by case.
    Regards,
    oviJude
    OVI Publisher Support

  10. #10
    Registered User
    Join Date
    Aug 2004
    Posts
    4

    Re: why disabled my publisher accounts ?

    Still no answear from Nokia Ovi store :-(

  11. #11
    Registered User
    Join Date
    Aug 2004
    Posts
    4

    Re: why disabled my publisher accounts ?

    I sent another message with informations about registration to publishtoovi.support@nokia.com and I still have no answear from Nokia Ovi. Could you advise mi what should I to do? I would like to know what is wrong about my registration. I payd 50 E for registration and is not refund.

  12. #12
    Nokia Developer Expert
    Join Date
    Apr 2009
    Posts
    171

    Re: why disabled my publisher accounts ?

    Hi,

    The support should be replying shortly.

    Thank you

  13. #13
    Registered User
    Join Date
    Aug 2004
    Posts
    4

    Re: why disabled my publisher accounts ?

    I've writen to publishtoovi.support@nokia.com several emails and still have not even one answear. It takes more than 2 months. I would like to have explanation from Nokia why is my account disabled and what can I to do. Or if 50E will be refunded.

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