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  1. #1
    Registered User
    Join Date
    Sep 2004
    Posts
    42

    Exclamation How can we contact a customer that describes a problems in his review

    Hi,

    one of our customers has experienced a certain problem with one of our applications.
    We would like to contact him directly in order to provide assistance, but all we have is the user name under which he wrote his review.

    Is it possible to contact him and provide assistance via Ovi or to somehow reply to him via the reviewing system?

    It's quite frustrating that we know how to solve his problem, but not being able to contact him via Ovi...

    Thanks,
    Ori

  2. #2
    Nokia Developer Expert
    Join Date
    Apr 2009
    Posts
    11

    Re: How can we contact a customer that describes a problems in his review

    Dear Ori,
    You can go into the review page and enter you consumer report email address directed to any of the users with issues. The Ovi Store privacy policy prevents us from providing user information.

    Nick
    Ovi Store Publisher Support
    http://publish.ovi.com/
    ***************************************************************************

  3. #3
    Registered User
    Join Date
    Nov 2007
    Posts
    30

    Re: How can we contact a customer that describes a problems in his review

    "The Ovi Store privacy policy prevents us from providing user information."

    Hi, is there any changes to the policy? It would be nice if the application provider could also provide full customer support for the customer directly..

  4. #4
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: How can we contact a customer that describes a problems in his review

    Still no change,

    All you can do is try to hunt the user down using google...
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

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