Assuming permission from oviJude I will post an email conversation which I think is of interest for all (and is not done yet).
Unfortunately I have no copy of my initial bug feedback since I submitted it over the publishing platform's 'Contact Us' web form (and unfortunately the answer did not include it), but I'll reconstruct it from memory:
Read it bottom-up between the dashed lines:
please do not just restate what the reporting interface tells me. And after 20 years in software businesses I have no illusions about selling/not selling products. But I still think that the following is hard to ignore:
You tell me the download device percentages are triggered by test downloads:
1. For instance, 'The Diamond (red)' has percentages shown that imply a minimum of forty(!) downloads (that's just mathematics, a number of 2,3% shown for one device even implies way more if calculated exactly). Are you telling me you 'test'-download more than forty times per product? Wow, the trust in your own system must be great.
2. Why are those 'test'-downloads so unbalanced? If you're testing your own system - see above (wow...). If you're testing my software, why are not all devices the software is distributed to listed in the statistics, evenly balanced?
3. The numbers are changing from day to day. Do you keep 'test'-downloading even after the software has been published? If yes, why so unbalanced?
4. What are those device statistics good for if you're influencing them and obviously keep influencing them big time?
People are TELLING me they bought the software:
5. Are all those reviews fake?
6. Are all those emails I receive fake?
7. What makes you so sure that I didn't myself 'test'-buy my own software, just to make sure that I'm not fantasizing here?
More than once there were reporting issues with OVI store: sales numbers were not showing up, suddenly they were there, I experienced this myself.
All of the above stated facts can only lead to the conclusion that there's something wrong, either with your system of 'test'-downloading, with your reporting interface, with your answers to my questions or with mathematics in general and my perception of real life. Note that I'm not asking why I'm not generating sales. I'm asking if you really can be sure about your own system. You couldn't before all your updates, so how is this different now?
Still hoping for answers,
Von: PublishToOvi.Support@nokia.com [mailto:PublishToOvi.Support@nokia.com]
Gesendet: Dienstag, 8. Dezember 2009 01:24
An: Florian Käding
Betreff: Re: [CPP production] Feedback: Bug
Additional note to the % shown in the OVI report but no revenue figure is because that's the download from our testing. In our testing, we trigger the download but we are not purchasing it.
Thanks for your request.
There are 2 contents of yours have several sales on them. There are another 4 contents do not have any sales. The 3 out of 4 contents that do not have any sales are published on Dec 4. Another 1 is published today dec 7. There are several reasons why there is no sales on them. One possible reason might be the price is too high compare to other items of the same category. Another reason might be the distribution of the content might not be wide enough.
The device percentage shown are just for the 2 contents that draw sales on. For example in summary report, click on k-search, it shows you the % for each device of K-search sales.
OVI Publisher Support Manager
---- Original inquiry (memory reconstruction)
Hello support, why do I see device percentages listed in the reports for certain content items when at the same time there are zero sales?
So far I didn't receive an answer to my last letter, but let me add this here (using the reference number from my last email):
1+3. The device percentages of the item 'The Diamond (red)' have changed again since yesterday, implying more than fifty downloads (the lowest percentage shown for a device is 1,9%). Do they keep 'test'-downloading?
2. 'Test'-downloads do obviously not happen for every device the software is distributed to - for 'The Diamond (red)' only 3 out of 7 devices are shown (it's only seven because the software is restricted to a certain screen resolution).
3. Another content item that had no devices reported yesterday ('WallBert') does have devices reported today: to six different devices, the (again unbalanced) figures implying at least 20 downloads while sales are still on zero.
5. I keep getting reviews about content items (that show zero sales) that imply that the software has been bought. Note that I'm not referring to the typical 'this is rubbish don't buy' and 'great' reviews, but detailed reviews that go beyond what is in the public description. How is this possible if no one bought it (and so far the software is NOT available anywhere else)?
7. I did test-buy my own applications.
I won't tell here which or how many, because somehow I have the feeling that something is going terribly wrong here. What am I going to do if my test(s) do not show up in the sales reports by tomorrow (they should have been there today already)?