I know there is no way to prevent users from telling lies in the reviews, but sometimes it's a little over the top.
Right now there is a guy 'reviewing' in one of my published apps stating that he wrote emails to us (which is not true), and also stating that he received mails from our address with offensive content (and bad english, btw), which is also not true (never has been, never will).
How do we deal with that? Reporting the reviews in OVI store does not show any effect, and of course this kind of 'reviews' scares off other customers. Is there anything we can do 'directly'? I mean, we, as the 'owner' of the product we're selling, should have at least a little bit of moderating control, i.e. having access to the reviewer's email address, answer directly without having to write another 'review' (which could even scare off more customers), report directly to OVI store without going the official way that proves to be of little use...
The problem starts with people being allowed to review that never even downloaded the product! And with people spamming the reviews with obscenities for whatever reasons. And it continues with people stating more subversive lies. I have even seen reviews stating that they're coming from Nokia officials themselves!
We know that with lots of customers there come lots of people who abuse you. And you need kind of a thick skin when publishing something world wide. Anyway, as this also should be within Nokia's interests: how can we have a little bit of control about what is being publicly available?