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  1. #1
    Regular Contributor
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    Sep 2008
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    63

    Review comments deleted

    I had 9 review comments for my app (local guide). Unfortunately all of them are deleted and i don't see anything now. Is it possible to restore ?

    http://store.ovi.com/content/27131?c.../27131/reviews

  2. #2
    Registered User
    Join Date
    Dec 2004
    Posts
    370

    Re: Review comments deleted

    i have the exact same problem on one of our apps we also had 9 comments and they all got deleted when ovi did the transfer to the new version i've sent notice of this to ovi via email but still no reply

  3. #3
    Registered User
    Join Date
    May 2009
    Posts
    50

    Re: Review comments deleted

    Quote Originally Posted by shaii View Post
    i have the exact same problem on one of our apps we also had 9 comments and they all got deleted when ovi did the transfer to the new version i've sent notice of this to ovi via email but still no reply
    same here - all the comments for one of my apps disappeared too
    Andy Storer
    | m o d i f i e d |
    ___________________

    www.smartgrooves.com

  4. #4
    Nokia Developer Expert
    Join Date
    Mar 2010
    Posts
    60

    Re: Review comments deleted

    Dear publishers,

    We apologize for the inconvenience.

    We have reported this issue to our development team. They are currently investigating the problem. Meanwhile, if you have any questions, please contact us at publishtoovi.support@nokia.com.

    Thank you.

    Publisher Support Team

  5. #5
    Regular Contributor
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    Sep 2008
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    63

    Re: Review comments deleted

    The reason why we post in this forum is because nobody responds to email send to publishtoovi.support@nokia.com.

  6. #6
    Regular Contributor
    Join Date
    Sep 2008
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    63

    Re: Review comments deleted

    I am sure OVI server has a cache of all the comments and it should not be difficult to retrieve. If not google has a cache (Link)

  7. #7
    Registered User
    Join Date
    Dec 2004
    Posts
    370

    Re: Review comments deleted

    Hi
    it seems like that bug was fixed i can now see all those missing reviews

  8. #8
    Regular Contributor
    Join Date
    Sep 2008
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    63

    Re: Review comments deleted

    Thanks Nokia. The issue is solved and the review comments are restored.

  9. #9
    Registered User
    Join Date
    Dec 2004
    Posts
    370

    Re: Review comments deleted

    and now they are gone again........... LOL WTF

  10. #10
    Nokia Developer Expert
    Join Date
    Apr 2009
    Posts
    11

    Re: Review comments deleted

    Hello,
    This issue is in our R&D ticketing system. Thanks Shai for bringing that to our attention.

    There is a work around. It hasn't been proven to be effective in the long term, so take it for what it's worth. If you add a reviews, all previous reviews should show up. Please reply to this thread with the results of this workaround for you.
    Best Regards,
    Nick
    Ovi Store Publisher Support - http://publish.ovi.com/
    Promote your Ovi Store App on the web now! - http://promotions.ovi.com/toolkit

  11. #11
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: Review comments deleted

    Hi,
    the issue is: I would need to buy my app in order to add a review .

    Tam
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  12. #12
    Regular Contributor
    Join Date
    Nov 2008
    Posts
    75

    Re: Review comments deleted

    Hi,

    I have this problem of the reviews for my app disappearing. It happens over and over. Each time I support and they are, eventually able to recover the reviews, but before long they disappear again. They were most recently restored just a day ago.
    Cheers,

    Matt Brenner
    UnME2, Inc.

  13. #13
    Registered User
    Join Date
    May 2009
    Posts
    50

    Re: Review comments deleted

    Quote Originally Posted by mattbrenner View Post
    Hi,

    I have this problem of the reviews for my app disappearing. It happens over and over. Each time I support and they are, eventually able to recover the reviews, but before long they disappear again. They were most recently restored just a day ago.
    Yes, same here again for my app - all reviews disappeared
    Andy Storer
    | m o d i f i e d |
    ___________________

    www.smartgrooves.com

  14. #14
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: Review comments deleted

    Hi,
    mine are also gone.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  15. #15
    Regular Contributor
    Join Date
    Sep 2008
    Posts
    63

    Re: Review comments deleted

    Same here

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