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  1. #1
    Registered User
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    "We are experiencing problems with the payment service"

    I'm consistently getting "We are experiencing problems with the payment service." today when trying to purchase items from OVI. Anyone esle with same problems?

  2. #2
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    Apr 2010
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    Re: "We are experiencing problems with the payment service"

    Hi all i have also tried to purchase two apps yesterday and today and i am getting the same error what is going on?

  3. #3
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    Re: "We are experiencing problems with the payment service"

    This problem is still present. Unable to buy anything.

  4. #4
    Nokia Developer Expert
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    San Francisco
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    Re: "We are experiencing problems with the payment service"

    Can you provide more details so I can try to get more info:
    - what devices are you trying to purchase on?
    - what country are you in and your mobile operator?


    thanks,
    [B]Bill Perry[/B]
    Sr. Services Marketing Manager, Forum Nokia
    Publishing to Ovi Store: [url]http://publish.ovi.com/[/url]
    twitter: [url]www.twitter.com/bperry[/url]
    blog: [url]www.mobileperry.com[/url]

  5. #5
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    Re: "We are experiencing problems with the payment service"

    Hi,

    two devices, 5530XM and X6.
    Both on Vipnet - Croatia.

    Purchasing via CC / MasterCard fails with that System Error.

  6. #6
    Super Contributor
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    Re: "We are experiencing problems with the payment service"

    Quote Originally Posted by postmfm View Post
    Hi,

    two devices, 5530XM and X6.
    Both on Vipnet - Croatia.

    Purchasing via CC / MasterCard fails with that System Error.
    WAP or Internet access point (APN) in use? If one, have you tried the other? Does it work with WLAN (if the phone models in question support WLAN)?

  7. #7
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    Re: "We are experiencing problems with the payment service"

    Quote Originally Posted by petrib View Post
    WAP or Internet access point (APN) in use? If one, have you tried the other? Does it work with WLAN (if the phone models in question support WLAN)?
    Tried with WLAN only. I'll try with an APN, however I doubt access point type has anything to do with server-side problems with the payment service.

  8. #8
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    Re: "We are experiencing problems with the payment service"

    If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

    Have you tried some other credit card?

  9. #9
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    Apr 2010
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    Re: "We are experiencing problems with the payment service"

    Quote Originally Posted by petrib View Post
    If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

    Have you tried some other credit card?
    Tested this today with Croatian-issued Visa, and two different MCs. Same results. I'm going to assume Ovi just won't take my money - fine, customer lost. However, I'm a publisher also, and don't like the possibility of "broken" markets.
    Last edited by postmfm; 2010-05-18 at 16:10.

  10. #10
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    Apr 2010
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    Re: "We are experiencing problems with the payment service"

    I am now receiving this error message as soon as I click on Buy and confirm password - before entering any CC details (at least it used to ask for CC details).

  11. #11
    Registered User
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    Jul 2010
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    2

    Re: "We are experiencing problems with the payment service"

    I am also getting this error on n97 V22

  12. #12
    Registered User
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    Dec 2007
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    43

    Re: "We are experiencing problems with the payment service"

    this issue stays since May till now??? just tried (twice) to buy an app and given error "We are experiencing problems with the payment service" after confirm credit card info.

    i am connecting thru telco (Starhub Singapore) 3G network, with Citibank Visa, that is successfully used to purchase Ovi Map license last year on the same machine (e71)

  13. #13
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    Dec 2007
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    43

    Re: "We are experiencing problems with the payment service"

    wrote to PublishToOvi.Support@nokia.com with screenshots few days ago, nobody follows up...

  14. #14
    Nokia Developer Expert
    Join Date
    May 2009
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    7

    Re: "We are experiencing problems with the payment service"

    Quote Originally Posted by petrib View Post
    If you have a Croatian network operator's SIM card, is the credit card also issued by a Croatian bank?

    Have you tried some other credit card?
    I'm in Japan, I have a Japanese SIM and a UK credit card. Ovi store refuses to take my money. It used to though... what's going on?

  15. #15
    Registered User
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    Apr 2007
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    Slovakia
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    305

    Re: "We are experiencing problems with the payment service"

    Same here
    But it's working fine when I create new account on ovi.

    It's just a ovi store. service of NOKIA corp.

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