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  1. #1
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Cannot recover user names in Bug Reporter

    Hello Folks,
    I have just tried to recover my user name in the Qt bug reporter - and got the following page (http://bugreports.qt.nokia.com/secur...Usernames.jspa).

    It contained the following error message:
    Code:
    System Error
    
    A system error has occurred.
    
    If this problem persists - please notify your JIRA administrator of this problem.
    
    Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:
    
       1. a description of your problem
       2. cut & paste the error and system information found below
       3. attach the application server log file ( Could not find atlassian-jira.log in current working directory ) 
    
    Cause:
    java.lang.RuntimeException: Found more than one user with name 'ivan.dyatlov'; ids [GenericEntity:OSUser][id,15640][name,ivan.dyatlov][passwordHash,13pbpUl3Muv9LliIgJ0TOJpsGwUNAhka0+9sDL14PA3nFvEzO1HAtd0ZiMpzeuQjv/PNCrS0VzOPn+5DXj62SQ==], [GenericEntity:OSUser][id,15641][name,ivan.dyatlov][passwordHash,null], [GenericEntity:OSUser][id,15642][name,ivan.dyatlov][passwordHash,null]
    
    Stack Trace: [hide]
    
    java.lang.RuntimeException: Found more than one user with name 'ivan.dyatlov'; ids [GenericEntity:OSUser][id,15640][name,ivan.dyatlov][passwordHash,13pbpUl3Muv9LliIgJ0TOJpsGwUNAhka0+9sDL14PA3nFvEzO1HAtd0ZiMpzeuQjv/PNCrS0VzOPn+5DXj62SQ==], [GenericEntity:OSUser][id,15641][name,ivan.dyatlov][passwordHash,null], [GenericEntity:OSUser][id,15642][name,ivan.dyatlov][passwordHash,null]
    	at com.opensymphony.user.provider.ofbiz.OFBizAbstractProvider.findUser(OFBizAbstractProvider.java:159)
    	at com.opensymphony.user.provider.ofbiz.OFBizCredentialsProvider.handles(OFBizCredentialsProvider.java:114)
    	at com.opensymphony.user.UserManager.getProvider(UserManager.java:322)
    	at com.opensymphony.user.UserManager$Accessor.getCredentialsProvider(UserManager.java:409)
    	at com.opensymphony.user.Entity.getCredentialsProvider(Entity.java:59)
    	at com.opensymphony.user.User.<init>(User.java:53)
    	at com.opensymphony.user.UserManager.buildEntity(UserManager.java:348)
    	at com.opensymphony.user.UserManager.getEntities(UserManager.java:299)
    	at com.opensymphony.user.UserManager.getUsers(UserManager.java:209)
    	at com.atlassian.core.user.UserUtils.getAllUsers(UserUtils.java:65)
    	at com.atlassian.core.user.UserUtils.getUsersByEmail(UserUtils.java:113)
    	at com.atlassian.jira.web.action.user.ForgotPassword.doUserNamesValidations(ForgotPassword.java:57)
    	at com.atlassian.jira.web.action.user.ForgotPassword.doUsernames(ForgotPassword.java:45)
    	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    	at java.lang.reflect.Method.invoke(Method.java:597)
    	at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:61)
    	at webwork.util.InjectionUtils.invoke(InjectionUtils.java:52)
    	at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:417)
    	at webwork.action.ActionSupport.execute(ActionSupport.java:146)
    	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:54)
    	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:132)
    	at com.atlassian.jira.web.dispatcher.JiraServletDispatcher.service(JiraServletDispatcher.java:178)
    	at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.jira.web.filters.AccessLogFilter.doFilter(AccessLogFilter.java:73)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:119)
    	at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:55)
    	at com.atlassian.jira.web.filters.SitemeshExcludePathFilter.doFilter(SitemeshExcludePathFilter.java:38)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:204)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.seraph.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:120)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:138)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:132)
    	at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.jira.web.filters.ActionCleanupDelayFilter.doFilter(ActionCleanupDelayFilter.java:43)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.jira.web.filters.RequestCleanupFilter.doFilter(RequestCleanupFilter.java:50)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:72)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:75)
    	at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.core.filters.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:33)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at com.atlassian.jira.appconsistency.db.DatabaseCompatibilityEnforcerFilter.doFilter(DatabaseCompatibilityEnforcerFilter.java:39)
    	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
    	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
    	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
    	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
    	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
    	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
    	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:548)
    	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
    	at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
    	at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
    	at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
    	at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
    	at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
    	at java.lang.Thread.run(Thread.java:619)
    
    Referer URL: http://bugreports.qt.nokia.com/secure/ForgotUsernames!default.jspa
    
    Build Information:
    Uptime : N/A
    Edition : Enterprise
    Version : 3.13.4.4
    Build Number : 354
    Atlassian Partner : null
    Installation Type : unknown
    Server ID : Contact your Administrator to discover this property value.
    
    Server Information:
    Application Server: Apache Tomcat/5.5.26
    Servlet Version: 2.4
    
    File Paths:
    Contact your System Administrator to discover file path information.
    
    Memory Information:
    Total Memory: 1970 MB
    Free Memory: 41 MB
    Used Memory: 1929 MB
    Total PermGen Memory: 176 MB
    Free PermGen Memory: 47 MB
    Used PermGen Memory: 128 MB
    
    ...
    Please fix - I have some Qt bugs to contribute, but need to recover user name and password first.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  2. #2
    Nokia Developer Champion
    Join Date
    Nov 2009
    Location
    Minnesota, USA
    Posts
    3,209

    Re: Cannot recover user names in Bug Reporter

    Well I guess you've got no choice but to order a hit on the other Ivan Dyatlov.

  3. #3
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: Cannot recover user names in Bug Reporter

    Hi,
    nono, I am Tam Hanna. I have no idea why it spat out Ivan.

    Seriously, fix this - it won't take long until someone exploits it somehow...

    Tam
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  4. #4
    (Retired) Nokia Developer Admin.
    Join Date
    Jan 2006
    Location
    Michigan
    Posts
    4,664

    Re: Cannot recover user names in Bug Reporter

    Quote Originally Posted by tamhanna View Post
    Hi,
    nono, I am Tam Hanna. I have no idea why it spat out Ivan.

    Seriously, fix this - it won't take long until someone exploits it somehow...

    Tam
    What is the status on this? let me know in private mail if I still need to make this bug reporter a bug reportee.

    Ron

  5. #5
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: Cannot recover user names in Bug Reporter

    Hi,
    what do you mean make a bug reportee? Let Ivan out of this, he has NOTHING to do with it!

    This is an error on a NOKIA system!!

    Tam
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  6. #6
    Nokia Developer Moderator
    Join Date
    Oct 2009
    Posts
    4,326

    Re: Cannot recover user names in Bug Reporter

    Quote Originally Posted by tamhanna View Post
    Hi,
    what do you mean make a bug reportee? Let Ivan out of this, he has NOTHING to do with it!

    This is an error on a NOKIA system!!

    Tam
    Hi Tam!

    JIRA is up and running now:
    http://bugreports.qt.nokia.com/secure/Dashboard.jspa
    In case of future problems with Qt website, please, contact Qt website people directly:
    http://qt.nokia.com/contact_us?00N20...eral%20Inquiry

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