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Thread: new phenomenon

  1. #1
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    new phenomenon

    Any other publishers out there let me know if you are seeing this over the last couple of days also.

    New sales are added with the value 0.00 € on the reports.

    WTF??? these are NOT free items.

    can someone confirm/deny?

  2. #2
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    Re: new phenomenon

    I guess if there is any errors, will be updated soon.

    Regards
    Gopal

  3. #3
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    Re: new phenomenon

    Quote Originally Posted by shaii View Post
    Any other publishers out there let me know if you are seeing this over the last couple of days also.

    New sales are added with the value 0.00 € on the reports.

    WTF??? these are NOT free items.

    can someone confirm/deny?
    We've found multiple ocurrences of this in the last week and reported to Ovi Support. Apparently they are aware of the situation (system glitch) and promise to fix. In any event I'd suggest you send a note to them. Salud!

  4. #4
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    Re: new phenomenon

    Hi,
    I see the same on one of my products.

    Looks like one of the many, many stat borkups!

    Tam
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  5. #5
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    Re: new phenomenon

    R&D is aware of the fact that there have been issues with the reporting system where transactions were not captured. A fix is being implemented and once fixed, the transactions will appear in reports for the days that they originated. Rest assured that no transactions data are lost. For more information, please contact publishtoovi.support@nokia.com.

  6. #6
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    Re: new phenomenon

    Quote Originally Posted by OviBecca View Post
    R&D is aware of the fact that there have been issues with the reporting system where transactions were not captured. A fix is being implemented and once fixed, the transactions will appear in reports for the days that they originated. Rest assured that no transactions data are lost. For more information, please contact publishtoovi.support@nokia.com.
    It has been more than a week and if anything, things are getting worse. The last reported sales are from 4 days ago and they are still wildly wrong.

    Having worked with large corporate web sites I really don't understand how you are getting away with it. In most places I worked heads would roll for much, much less. One hour's downtime could cost you a job, let alone 4 days and producing incorrect financial data. If anybody can offer tips I'm listening.

  7. #7
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    Re: new phenomenon

    The general question is, how trustable are the stats and the resulting payouts? With the other stores (Apple, Google, Blackberry) I have trust into the stats (even if they should be wrong - what I do not think -, the companies masquerate them in a good way). I know, that the stat-problems are due to technical issues and are not intentional, but nevertheless I do not trust them.

  8. #8
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    Re: new phenomenon

    Quote Originally Posted by pixsta View Post
    The general question is, how trustable are the stats and the resulting payouts? With the other stores (Apple, Google, Blackberry) I have trust into the stats (even if they should be wrong - what I do not think -, the companies masquerate them in a good way). I know, that the stat-problems are due to technical issues and are not intentional, but nevertheless I do not trust them.
    Hi,
    they will get their bill served once everyone implements QA time bombs with custom DRM. The technology is there and is actively being developed at multiple houses...

    With best regards
    Tam Hanna
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  9. #9
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    Re: new phenomenon

    we are seeing some irregular and unexpected drop in sales, that are out of the ordinary range. So we assume that the problem is caused by a bug or error in the ovi report and stats. at the same time, the stats are 4 days old and more slow than usual. Any month we see issues in the stats. Usually, sales are not lost but only reported with significant delay. Anyway from the developer point of view is not a friendly experience

  10. #10
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    Re: new phenomenon

    Reports are still broken today with lots of downloads showing with value 0.00€ as estimated revenue.

  11. #11
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    Re: new phenomenon

    Quote Originally Posted by jscurtis View Post
    Reports are still broken today with lots of downloads showing with value 0.00€ as estimated revenue.
    Same here.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  12. #12
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    Question Re: new phenomenon

    dear developers,
    i got a sales in July now in reports, and it's 50% of past months.

    is it regular, do you have similar issue.

    recently days, we got a sales very little as well, each day's growing number is 50% or 30% or 20% or 10% of past days.

    will someone can share his experience with reports, also will OVI admin team explain this?

    i spend many time at Ovi store.

  13. #13
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    Re: new phenomenon

    Three weeks and still no fix - there are still $0 sales in reports.

    Another interesting effect is that my july sales report dropped by a 100e over the weekend! On friday, the report showed ~660euro, but now shows 530. Wonder where the sales went to?

    Dear me, how bad can it get?

  14. #14
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    Re: new phenomenon

    Welcome to the world of OVI store
    quality of the service is as low as possible
    you can steal any application as you wish.
    problems and bugs are not fixed since they start this service
    And I can continue...
    Welcome to world of OVI store

  15. #15
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    Re: new phenomenon

    Quote Originally Posted by mobilemaster View Post
    dear developers,
    i got a sales in July now in reports, and it's 50% of past months.

    is it regular, do you have similar issue.

    recently days, we got a sales very little as well, each day's growing number is 50% or 30% or 20% or 10% of past days.

    will someone can share his experience with reports, also will OVI admin team explain this?

    i spend many time at Ovi store.
    I also have the 0 sales issue.

    Maybe we can gang up? Send me an email to tamhan at tamoggemon dot com if you have the same problem!
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

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