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  1. #1
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    Question Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    I'm just wondering if it's only me or is almost impossible to receive replies for emails sent to PublishToOvi.Support@nokia.com?

  2. #2
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    AFAIK, they wont work on week ends, But am sure you will get a response. I have seen replies coming back with in 24 hrs.

    Regards
    Gopal

  3. #3
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Quote Originally Posted by balagopalks View Post
    AFAIK, they wont work on week ends, But am sure you will get a response. I have seen replies coming back with in 24 hrs.

    Regards
    Gopal
    Yes, I know that. However, for some questions I've never got a reply and I've waited several weeks. I'm not complaining. I just want to know what is the best way to get answers regarding QA issues.

    Cheers

  4. #4
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    The best and official way is to write to that mail id. They do receive several hundred mails a day and I guess in some worst cases there may be a chance to miss to reply. Let me know if you still fail to receive a reply and I can try to help.

    Regards
    Gopal

  5. #5
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Hi,
    it ranges from 24h to a week.

    They are not the fastest, but I have not had them completely ignore an email so far.

    If you have large issues, send me a mail and I can try to escalate it via some friends...The adress is tamhan at tamoggemon dot com, but be prepared to show reasonable proof of delays.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  6. #6
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    i send email to this address every day about payment service is not working, there are 5 emails so far, i will see when they will reply me...

  7. #7
    Nokia Developer Champion
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    2,708

    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    I send two emails in total over the last 7 days, always got a response within 48 hours, and I even got one on Saturday !!!
    Note: please don't send private questions to me, as I don't have time to provide private support. All such questions should be posted on public forums, where I and others can see and answer them.

  8. #8
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Quote Originally Posted by sh2sg View Post
    i send email to this address every day about payment service is not working, there are 5 emails so far, i will see when they will reply me...
    These take long.

    They still didnt manage to correct my account settings for example.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  9. #9
    Nokia Developer Expert
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Dear all,

    Publishtoovi.support@nokia.com receives over hundreds of emails daily and emails are answered on a daily basis. We will try to answer your inquiries within 48 hours however, at times, we will need to contact other teams for certain issues. Your patience is appreciated.

    OviBecca
    Ovi Publisher Support Specialist

  10. #10
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Hi becca,
    what about sending out a template answer in the case that you have to defer?

    All the best
    Tam Hanna
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  11. #11
    Registered User
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Quote Originally Posted by Sasler View Post
    I'm just wondering if it's only me or is almost impossible to receive replies for emails sent to PublishToOvi.Support@nokia.com?
    I get replies regularly and they are helpful and make sense most of the time.

    I suppose that replies sometimes take a bit because issues need to be investigated. I try to always be constructive and provide as much relevant info as possible - perhaps this would help?

  12. #12
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    Slovakia
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    I prefer ticket system
    It will be great to see progress of my ticket( time to solve ) and as customer I can close it.
    I think most people don't use report problem form in ovi store publish for some time

  13. #13
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    Re: Does anyone receive replies to emails sent to PublishToOvi.Support@nokia.com?

    Hi,m
    I actually have to admit that I had no real issues with them either - for me, they have been very useful so far.

    Send me an email to my accoun t and I will see how I can help you. Or, post the query here so that we can kill it for you...

    All the best
    Tam Hanna
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

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