Hello ! I have had my 3410 for a month on contract with 02 ! And it is ALREADY faulty ! when i load up a game called munkiki's castles it load and say level 0 and he'll just drop into water ( Good game huh ? ) . Now most of my friends who have this phone have all got the same problem ! Now ive read in another question and it said upgrading the firmare will fix it ! how do i do this ? would it be for free as my phone is ONLY a MONTH ! old ? I would appriciate your answers ! thankyou for reading .