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  1. #1
    Nokia Developer Champion
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    Nov 2007
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    Rome, Italy
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    2,405

    Question QA passed but no confirmation and app not published

    Hi,

    I'm experiencing an issue with the publishing tool for a WRT widget.

    The item has one associated file, and two days ago the QA state for both the content item and its file became 'passed'. The strange thing is that I never received any email confirmations about this (as I received for other published items) and, even if more than 48 hours are passed, the item is still not published.

    Has anyone else ever experienced the same?

    Pit

  2. #2
    Nokia Developer Champion
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    Mar 2006
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    Helsinki, Finland
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    8,335

    Re: QA passed but no confirmation and app not published

    It may take 4-5 days to one week to appear your item on the Ovi store. Actually they publish items batch wise. It will appear for sure. Just wait a little.
    Nokia Developer Wiki Moderation team

  3. #3
    Super Contributor
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    Jul 2008
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    2,020

    Re: QA passed but no confirmation and app not published

    If you fret (or want to be active), send an email to the publish team.

    Borkups can happen in the best of houses.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
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  4. #4
    Nokia Developer Expert
    Join Date
    Mar 2010
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    60

    Re: QA passed but no confirmation and app not published

    Quote Originally Posted by jappit View Post
    Hi,

    I'm experiencing an issue with the publishing tool for a WRT widget.

    The item has one associated file, and two days ago the QA state for both the content item and its file became 'passed'. The strange thing is that I never received any email confirmations about this (as I received for other published items) and, even if more than 48 hours are passed, the item is still not published.

    Has anyone else ever experienced the same?

    Pit
    Dear jappit,

    Please send the content name and link to us at publishtoovi.support@nokia.com, and we will help you look into the issue.
    Thank you.

  5. #5
    Nokia Developer Champion
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    Nov 2007
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    Rome, Italy
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    2,405

    Re: QA passed but no confirmation and app not published

    Hi,

    thank you for all your replies!

    @OviPen: I've sent an email to publishtoovi.support@nokia.com, hope to fix this asap

    Thanks,
    Pit

  6. #6
    Nokia Developer Champion
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    Nov 2007
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    Re: QA passed but no confirmation and app not published

    Still no news, and the item is still unpublished

    Have noticed another strange thing about this item: even if both the content item and its associated file have passed the QA, when checking the QA details it appears a "pending 100%" state (as shown in the attached screenshot): my personal impression is that something went wrong during the approval process, and the item seems someway "locked".

    publish_status_2.png

    OviPen, could you please take a look into the issue? Would be great to know how to handle it: if creating a new content item is necessary to have it published, I can quickly proceed with it.

    Thanks,
    Pit

  7. #7
    Regular Contributor
    Join Date
    Apr 2008
    Posts
    445

    Re: QA passed but no confirmation and app not published

    It takes up to one week until an item is published (even if all checks have been passed). Don't ask me why.

  8. #8
    Registered User
    Join Date
    Dec 2004
    Posts
    370

    Re: QA passed but no confirmation and app not published

    Hi Jappit
    i've just updated a couple of my items to include the new N8 E7 C6 etc phones and i got the exact same thing.....
    i got an email saying the item has been updated on the ovi store... (with no passed qa email for some reason)
    the item is marked passed BUT the new phones i added to the distribution list are still in pending state WTF and the item is only available to the phones it was already approved on.

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