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  1. #1
    Regular Contributor
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    Nokia Smart Installer issues

    Hey guys,

    I created my sis (unsigned) with smart installer. After installing it on my cellphone, it starts downloading something (I believe its Qt, 9.4mb). It's divided in 6 steps. At step 4 it hanged at 1/3 of the download.
    After 15 minutes I cancelled the installation.

    I was happy to find that I could resume it. But after I tap on Smart Installer inside my Applications folder, it starts and the progress bar (which appears at around 1/3) never moves forward.

    Any ideas?

  2. #2
    Nokia Developer Champion
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    Re: Nokia Smart Installer issues

    My guess would be that it's having trouble connecting. Could be a firewall issue or some such.

    Keep in mind that it's got to download essentially all of installer.sis & mobility.sis -- about 12MB -- plus the smart installer itself. (The code in your sis file is just a "bootstrap".)

  3. #3
    Nokia Developer Moderator
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    Re: Nokia Smart Installer issues

    Take a file manager application (not the built-in one) and check whether there are any logs created under c:\logs\adm
    If they are not, create the c:\logs\adm directory and then try the install again (or resume). This time you will have log files with details about what goes on inside the installer.
    -- Lucian

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  4. #4
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    Re: Nokia Smart Installer issues

    Hi,

    I am currently having issues with a smartinstaller sis package. The installer part looks to be installed, then the verifying phase looks ok, then a "download error" message shows up for few seconds.

    I tried again the installation and nothing has been created in c:/logs/adm.

    Any ideas how this could be investigated?

    Thank you

  5. #5
    Nokia Developer Moderator
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    Re: Nokia Smart Installer issues

    The logs should be created, just make sure you use the correct path, where C:\ is the real root drive and not the C:\Data which is mapped as root in the built-in file manager. Use a 3rd party file manager.
    -- Lucian

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  6. #6
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    Re: Nokia Smart Installer issues

    Good catch.

    I used xplore_symbian.

    Here is the log :


    Code:
    16/11/2010	1:51:31	+ SendToBackground(1)
    16/11/2010	1:51:31	- SendToBackground() 
    16/11/2010	1:51:31	+ WaitForInstallComplete()
    16/11/2010	1:51:31	Waiting for installer to become idle
    16/11/2010	1:51:32	+ GetLatestInstalled()
    16/11/2010	1:51:32	- GetLatestInstalled(): 0x20036ec6
    16/11/2010	1:51:32	+ SendToBackground(0)
    16/11/2010	1:51:32	- SendToBackground() 
    16/11/2010	1:51:33	- WaitForInstallComplete()
    16/11/2010	1:51:33	- Init()
    16/11/2010	1:51:33	+ ADMPresent()
    16/11/2010	1:51:33	- ADMPresent(): 0x2002ccce = 0
    16/11/2010	1:51:33	+ ReadConfiguration()
    16/11/2010	1:51:33	configFile = C:\Private\2002cccd\config.ini
    16/11/2010	1:51:33	configUrl = http://dl.qt.nokia.com/smartinstaller/ (default)
    16/11/2010	1:51:34	-  ReadConfiguration(): -1
    16/11/2010	1:51:34	+ HandleForegroundEvent(1): 1
    16/11/2010	1:51:34	- HandleForegroundEvent()
    16/11/2010	1:51:34	+ HandleForegroundEvent(0): 1
    16/11/2010	1:51:35	- HandleForegroundEvent()
    16/11/2010	1:51:35	+ SetFileNameInfo(): ver = 4
    16/11/2010	1:51:35	Application sis 'c:\private\2002CCCE\import\myapp.sis'
    16/11/2010	1:51:35	Filename is 'adm_changes.xml'
    16/11/2010	1:51:35	+ CBootstrapAppUi::SetAndValidateIAPL()
    16/11/2010	1:51:35	Browser IAP = 3, mode 0, SNAP -1 (0)
    16/11/2010	1:51:35	+ SetDlMgrIAP(): 3
    16/11/2010	1:51:35	- CBootstrapAppUi::SetAndValidateIAPL(): 0, 3
    16/11/2010	1:51:35	- SetFileNameInfo()
    16/11/2010	1:51:35	+ RequestState(): 0->2
    16/11/2010	1:51:35	+ StateDownloadL()
    16/11/2010	1:51:35	Downloading 'C:\system\adm\adm_changes.xml'
    16/11/2010	1:51:35	  from 'http://dl.qt.nokia.com/smartinstaller/adm_changes.xml'
    16/11/2010	1:51:35	Receiving 'C:\system\adm\adm_changes.xml'
    16/11/2010	1:51:35	- Download()
    16/11/2010	1:51:35	DlSt=    2, PrSt= 2054
    16/11/2010	1:51:35	DlSt=   15, PrSt=    0
    16/11/2010	1:51:35	DlSt=    2, PrSt=  500
    16/11/2010	1:51:35	DlSt=    2, PrSt= 1000
    16/11/2010	1:51:39	DlSt=    2, PrSt= 1030, GlErrId= -4161, ErrId=-30425
    16/11/2010	1:51:39	DlSt=    3, PrSt=    0, GlErrId= -4161, ErrId=-30425
    16/11/2010	1:51:39	+ ProcessDlErrors(-4161, -30425, 0)
    16/11/2010	1:51:39	Unhandled GlErrId -4161
    16/11/2010	1:51:39	- ProcessDlErrors(): 0, 2
    16/11/2010	1:51:39	DlErr=2
    16/11/2010	1:51:39	+ HandleFailure(): 0
    16/11/2010	1:51:39	+ RequestState(): 2->7
    16/11/2010	1:51:39	- HandleFailure()
    16/11/2010	1:51:39	+ ExitApp(7): 2
    16/11/2010	1:51:39	+ StopWaitNote(12)
    16/11/2010	1:51:39	- StopWaitNote()
    16/11/2010	1:51:40	+ CStateMachine::Stop()
    16/11/2010	1:51:40	StateMachine stopped
    16/11/2010	1:51:40	+ CStateMachine::RunError(-1003)
    16/11/2010	1:51:40	~SmartInstaller()
    16/11/2010	1:51:40	~StateMachine()
    16/11/2010	1:51:40	DlSt=   13, PrSt=    0, GlErrId= -4161, ErrId=-30425
    16/11/2010	1:51:40	SmartInstaller bootstrap ends
    It looks like the download is failing.

  7. #7
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    Re: Nokia Smart Installer issues

    Here is an another test with a different sim card, this time the download phase looks ok but an error occurs then.

    Code:
    16/11/2010	2:09:48	Downloading 'C:\system\adm\adm_changes.xml'
    16/11/2010	2:09:48	  from 'http://dl.qt.nokia.com/smartinstaller/adm_changes.xml'
    16/11/2010	2:09:48	Receiving 'C:\system\adm\adm_changes.xml'
    16/11/2010	2:09:48	- Download()
    16/11/2010	2:09:49	DlSt=    2, PrSt= 2054
    16/11/2010	2:09:49	DlSt=   15, PrSt=    0
    16/11/2010	2:09:49	DlSt=    2, PrSt=  500
    16/11/2010	2:09:49	DlSt=    2, PrSt= 1000
    16/11/2010	2:09:49	DlSt=    2, PrSt= 1020
    16/11/2010	2:09:49	DlSt=    2, PrSt= 2020
    16/11/2010	2:09:58	DlSt=    2, PrSt= 1022
    16/11/2010	2:10:12	DlSt=    2, PrSt= 2050
    16/11/2010	2:10:12	DlSt=    2, PrSt= 3002
    16/11/2010	2:10:12	DlSt=    4, PrSt=    0
    16/11/2010	2:10:12	IAP set to 2
    16/11/2010	2:10:12	+ RequestState(): 2->3
    16/11/2010	2:10:12	DlSt=   16, PrSt=    0
    16/11/2010	2:10:12	+ ParseFile('C:\system\adm\adm_changes.xml')
    16/11/2010	2:10:12	+ CStateMachine::RunError(-997)
    16/11/2010	2:10:12	+ HandleFailure(): 0
    16/11/2010	2:10:12	+ RequestState(): 3->7
    16/11/2010	2:10:12	- HandleFailure()
    16/11/2010	2:10:12	+ ExitApp(7): 1
    16/11/2010	2:10:12	+ StopWaitNote(3)
    16/11/2010	2:10:12	- StopWaitNote()
    16/11/2010	2:10:12	+ CStateMachine::Stop()
    16/11/2010	2:10:12	StateMachine stopped
    16/11/2010	2:10:12	+ CStateMachine::RunError(-1003)
    16/11/2010	2:10:12	~SmartInstaller()
    16/11/2010	2:10:12	~StateMachine()
    16/11/2010	2:10:12	DlSt=   13, PrSt=    0

  8. #8
    Nokia Developer Moderator
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    Re: Nokia Smart Installer issues

    It seems that in your first test the SIM card does not have a valid internet subscription. The error returned was KErrGsmMMServiceOptionNotSubscribed

    In the second case it is the XML parsing that seems to fail (EXmlNoElements), although the file appears to have been downloaded. Can you tell which version of the Smart Installer bootstrap are you embedding with the app? And on which device you are testing? You can also send the full log to ltomuta@ovi.com and I will forward it for analysis to our R&D team.
    -- Lucian

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  9. #9
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    Re: Nokia Smart Installer issues

    smartinstaller-readme.txt says "Nokia Smart Installer for Symbian ("Smart Installer") Beta Version 0.18"

    I am testing on Nokia N8 version 011.012

  10. #10
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    Re: Nokia Smart Installer issues

    If you're using the beta, you should probably upgrade to the latest version (which isn't a beta anymore) and see how that works.

    It's available at:
    http://wiki.forum.nokia.com/index.ph...er_for_Symbian

  11. #11
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    Re: Nokia Smart Installer issues

    Also available in the Nokia Qt SDK, make sure to update it if you use a really old version.
    -- Lucian

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  12. #12
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    Re: Nokia Smart Installer issues

    What is the version of the latest smartinstaller.sis?

    The one available on http://wiki.forum.nokia.com/index.ph...mbian_v1_0.zip has version 0.24, and it has been updated june the 24th. Is it really the last one?

    I am using the latest Nokia Qt SDK, everything is up to date (except MADDE), and it looks like the sis I was using is a 0.24 one (not 0.18 as written in the readme).

  13. #13
    Nokia Developer Moderator
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    Re: Nokia Smart Installer issues

    0.24 is indeed the current one. Can you send the full log files to ltomuta@ovi.com?
    -- Lucian

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  14. #14
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    Re: Nokia Smart Installer issues

    Hi,

    The issue was coming from the UID assigned to the installer. The UID was not the reserved one for smartinstaller (0x2002CCCF) and this was preventing installation to terminates.

    Thx
    David

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