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  1. #1
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    Free Signing - Magic Formula?

    I though Free Signing was a simple formality, you ask to sign up, they send you the contract, but so far I have sent three requests to PublishToOvi.Support and the first two were returned "please clarify your inquiry" and the third, six days ago, has yet to receive a reply.

    Is there some special format or wording you have to use to take part in this programme?

    And yes, before anyone asks, I am including my Company Name, Ovi Publisher ID and Test IMEIs.

    Ray Daniels

  2. #2
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    Re: Free Signing - Magic Formula?

    Hi,
    for me, the process worked like that.

    May I ask what they requested you to clarify?

    Tam

    p.S: My contact for that was OviBecca then.
    Last edited by tamhanna; 2010-12-06 at 06:24. Reason: Added contact name
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  3. #3
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    Re: Free Signing - Magic Formula?

    You can ask.

    I sent "Please register me for free signing." and my details.

    OviBecca replied "Thank you for contacting Ovi Publisher Support. Would you kindly clarify your email inquiry so I can better assist you?"

    Assuming an email problem, because OviBecca did not include the original text in the reply, I sent the same thing again.

    OviBecca replied "I am unable to assist unless you provide a clear explanation of the issue. Please clarify and provide a detail explanation of the issue."

    Stumps me.

    Ray

  4. #4
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    Re: Free Signing - Magic Formula?

    Hello Ray,
    ask and ye shall receive, dude .

    First of all, I am sorry but I told you something wrong., I just got the contract, but my contact was called Emma. Here is the email I sent:
    Dear Becca,
    I have send you my contract fort he Nokia Signed via postal mail about half a year ago. So far, I have never needed the service.

    Unfortunately, I now want to deploy some new Qt apps which require complex signing. Is it possible for you to provide me with a group of UID’s?

    All the best
    Tam Hanna
    Why don't you change your name instead of Tam Hanna, and send it out? Maybe it will work, especially if you adress it to Emma rather than Becca.
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  5. #5
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    Re: Free Signing - Magic Formula?

    Well, that went well.

    For the benefit of OviAnyone stumbling across this, I sent you two emails with the subject "Free Signing", you sent two replies with the subject "Re: Decoding Error".

    I have not sent you any emails with that subject. I don't know what you are replying to, but it isn't the emails I sent you.

  6. #6
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    Re: Free Signing - Magic Formula?

    Thanks for your time, Tam. Looks like we crossed there.

    How do you email a specific OviPerson? I'm just emailing PublishToOvi.Support.

    Ray

  7. #7
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    Re: Free Signing - Magic Formula?

    Hi,
    sorry for the slow reply.

    I am currently working on a Wiki topic for you. Here is a nifty trick:
    http://wiki.forum.nokia.com/index.ph...h_Nokia_Signed
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  8. #8
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    Re: Free Signing - Magic Formula?

    Tam, once again thanks for your time on this one.

    I have today received the Free Signing contract just hours after requesting it for the forth time.

    Perhaps the log jam is starting to clear.

    Ray

  9. #9
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    Re: Free Signing - Magic Formula?

    Publisher support sends the free signing terms & conditions as a pdf file and asks that you sign and return it, either by regular mail, fax, or as a scan.

    As we are all techies here, the natural response is to do this entirely electronically, without goofing around with printers and scanners. Here is the result of my attempts so far.

    I opened the document with Adobe reader and printed it to the standard Windows FAX printer, checking the "print to file box" and entering a filename with a .TIF extension. This saves the document as a multi-page tiff file. The pdf is formatted for A4 paper, so I selected this size in the FAX setup, and also checked max resolution, 200x200 dpi.

    Simplifying a bit, I then used a paint program to update the final page with my name, address and the date, and pasted in a scan of my signature. I then sent this multi-page tiff back to PublishToOvi.Support.

    Unfortunately is was rejected (Within hours. Good work, guys!) as not being a suitable format, in spite of the fact that the standard Windows tool, "Windows Picture And Fax Viewer" can view and print this format.

    OviAndrew requested the file in pdf, png or jpg format. I rejected pdf as creating pdfs requires a cash outlay, and a quick experiment showed converting from tiff to png produced a much smaller file than converting to jpg, so I converted the multi-page tiff to six png files, zipped them together and sent that.

    When I get a reply I will update here.

  10. #10
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    Re: Free Signing - Magic Formula?

    Quote Originally Posted by rayrandom View Post
    Publisher support sends the free signing terms & conditions as a pdf file and asks that you sign and return it, either by regular mail, fax, or as a scan.

    As we are all techies here, the natural response is to do this entirely electronically, without goofing around with printers and scanners. Here is the result of my attempts so far.

    I opened the document with Adobe reader and printed it to the standard Windows FAX printer, checking the "print to file box" and entering a filename with a .TIF extension. This saves the document as a multi-page tiff file. The pdf is formatted for A4 paper, so I selected this size in the FAX setup, and also checked max resolution, 200x200 dpi.

    Simplifying a bit, I then used a paint program to update the final page with my name, address and the date, and pasted in a scan of my signature. I then sent this multi-page tiff back to PublishToOvi.Support.

    Unfortunately is was rejected (Within hours. Good work, guys!) as not being a suitable format, in spite of the fact that the standard Windows tool, "Windows Picture And Fax Viewer" can view and print this format.

    OviAndrew requested the file in pdf, png or jpg format. I rejected pdf as creating pdfs requires a cash outlay, and a quick experiment showed converting from tiff to png produced a much smaller file than converting to jpg, so I converted the multi-page tiff to six png files, zipped them together and sent that.

    When I get a reply I will update here.
    No disrespect, but: You must have a lot of time, my friend. Come on: just print it out, scan it in and send it .

    P.S. I think that, from a legal point of view, if you just print the last page and sign that it is OK too. But my company insists on always printing out all contracts anyways so...
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  11. #11
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    Re: Free Signing - Magic Formula?

    Horses for courses, Tam. Not everyone has a scanner handy and I'm pretty quick with Paint as I use it a lot.

    You're missing the actual point here anyway, which is to pin down precisely what scanned format is acceptable. The Initial email from publisher support just said scan and return it. I did exactly that in multi-page TIFF format, which is the standard format for saving faxes to disk. This was not accepted, and the requirement was clarified to pdf, jpg or png. It would have been useful to know that at the start, right?

    BTW, I've been informed by Nokia people in a different conversation that returning the last page only is NOT acceptable.

    Ray

  12. #12
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    Re: Free Signing - Magic Formula?

    Hi Ray,
    please forgive me, I did not want to sound smart of unfriendly.

    Regarding TIFF: I have made similar, bad experiences with press houses. Almost all of them screamed when I sent TIFF files, asking for JPG and PNG instead.

    Do not ask me why ;(
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  13. #13
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    Re: Free Signing - Magic Formula?

    No worries, Tam, it takes longer to describe than it does to do. If you really know your way around Windows and Paint and have a scan of your signature handy it's only about ten minutes work.

    I should add that my comments were really directed at individual developers who might be working on a mobile app in their own time at home away from the conveniences of a large office.

    Six pngs zipped together hasn't been rejected yet, fingers crossed!

  14. #14
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    Re: Free Signing - Magic Formula?

    Hi Ray,
    the conveniences of a large office - long gone are the days, at least for /me. :-(

    The thing is: in Austria, there was a time when it was impossible to not get a scanner if you bought a humanely priced printer. And my wife had such an old printer that I decided to donate one out of poor frustration - and the HP multifunction device has gone ever since, even though we torture it with Chinese ink for ages .

    Keep me posted how it goes
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  15. #15
    Nokia Developer Moderator
    Join Date
    Oct 2009
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    58

    Re: Free Signing - Magic Formula?

    Dear publishers,

    Thanks for your interest in the signing service that we are offering. Currently there are 2 signing services that we are offering, so in the request, you will have to state clearly which signing you're looking for: symbian or java. Give a good title, include company name, user name, imei for symbian signing will help us to address your need.

    If you would like to know more about signing and get the T&C, you can go here: http://www.forum.nokia.com/Distribut..._signing.xhtml.

    You are unable to specify which specialist to help with your request as each time you'll have a different support specialist to help you.

    If you think you've sent a lot of requests but none of them get addressed, feel free to contact me by private message or email to publishtoovi.support@nokia.com.

    Regards,
    oviJude
    Ovi publisher support manager

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