I fully understand that you guys are swamped, and that that is not the fault of any individual OviPerson. What I really cannot understand is why Ovi Publishing is generating completely unnecessary work for you and for us publishers by failing to be precise in your requirements.
Take a look at the Ovi Publisher Welcome page. Does that make any reference to to Symbian or Java signing? It does not. It simply asks publishers to send company name, publisher id and test IMEIs to PublishToOvi.Support. And even that is incorrect. Test IMEIs should be returned with the signed Terms & Conditions, they are not required to request the T&C. Could that text be amended to read "Send an email with the subject 'Free Symbian Signing'..." Or is that asking too much?
It took me three weeks to obtain the T&C. Why is it not available as a download? Then only one email would be required to set up free signing, saving you and us a great deal of time and trouble.
And you get this far, what rubbish email system is it you are using that does not include the text of the email being replied to in a reply? That's basically a bug, right? Once I have sent more than one email, how am I supposed to know which one you are replying too? Every email system in the world can do 'reply', but not yours, apparently.
As I say, not your personal fault OviJude, but your management has some scope for improvement.