I keep getting bad app reviews from people frustrated by installing my Qt app. They pay for the app, then pay for the long Qt download which appears to somehow fail to finish or fail to install.
Of course, most come to the app page and vent their anger, call me (the developer) a thief, and call my app a fraud. I have no way of helping them overcome the situation, since there is no way to contact them or reply to "reviews".
I reported several comments to Ovi, but there was never any action taken - all my reports were ignored. No response from Ovi publisher support .
Many people are experiencing the same problem judging from the forum here. Needless to say, one such comment immediately kills sales and has immediate financial impact.
Is there any action planned to rectify this situation? Since it is unlikely I'll get anything official from Ovi, perhaps other publishers have suggestions on how to deal with this?