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  1. #1
    Registered User
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    Jul 2009
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    [moved] Certificate Error Contact Application Supplier.

    Hi,

    I am getting the following error "Certificate Error. Contact Application Supplier" when downloading a application from
    Nokia OVI store. What is the solution for this error.

    Thanks in advance.

  2. #2
    Nokia Developer Moderator
    Join Date
    Sep 2004
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    Tampere, Finland
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    11,359

    Re: Certificate Error Contact Application Supplier.

    It means that something is wrong with the application (the sis file does not have a vaild signature) or with the phone (wrong time/date settings).
    Can you give more details? Like which app (is it yours?) and on which phone ...

    Also, try using http://blogs.forum.nokia.com/blog/lu...er-debug-guide
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

  3. #3
    Registered User
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    Jul 2009
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    85

    Re: Certificate Error Contact Application Supplier.

    Thanks for ur interest.

    Yes it is my application it is found in "http://store.ovi.com/content/63034".
    Only this application cannot install on my phone, but some other application is installing successfully.

  4. #4
    Nokia Developer Moderator
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    Sep 2004
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    Tampere, Finland
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    Re: Certificate Error Contact Application Supplier.

    I tried to dld. it but I can't figure out on which phone model it should work...
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

  5. #5
    Registered User
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    Jul 2009
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    85

    Re: Certificate Error Contact Application Supplier.

    It works in Nokia 5230,5235, C5 and all GPS enbled SYmbian S60 mobiles.

  6. #6
    Nokia Developer Moderator
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    Sep 2004
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    Re: Certificate Error Contact Application Supplier.

    Ok, the issue is clear now. I have sent a note to Ovi Store to take down the application and fix the problem on their side.
    The good news is that you have some positive reviews already, despite the app installation not working
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

  7. #7
    Registered User
    Join Date
    Jul 2009
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    85

    Re: Certificate Error Contact Application Supplier.

    Thanks for your effort to clear my issue.

    What might be the problem?

    is I need to intimate this to OVI store?

    OVi store changed the status of the File of this application from "passed" to "In Progress" .

  8. #8
    Nokia Developer Moderator
    Join Date
    Sep 2004
    Location
    Tampere, Finland
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    11,359

    Re: Certificate Error Contact Application Supplier.

    Indeed, the problem is on their side and they will fix it. I cannot comment more on the case since I don't know the full story, but I'm sure they will let you know if your help is needed.
    -- Lucian

    If you are not yet a DVLUP member it is time to correct that mistake :) Click here to join: http://www.dvlup.com/lucian/Invite

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