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  1. #1
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Installation fails, but one can still review

    Hi Folks,
    a friend of mine showed me something strange in Ovi today: the installation of an app failed, but he still could write a review.

    The strange thing: Ovi showed "installation failed", and offered "write review" instead of contact support.

    Even though I am no UI guru, I think that offering the user to contact support would be the more appropriate next step...
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  2. #2
    Registered User
    Join Date
    Jan 2010
    Posts
    272

    Re: Installation fails, but one can still review

    Quote Originally Posted by tamhanna View Post
    Hi Folks,
    a friend of mine showed me something strange in Ovi today: the installation of an app failed, but he still could write a review.

    The strange thing: Ovi showed "installation failed", and offered "write review" instead of contact support.

    Even though I am no UI guru, I think that offering the user to contact support would be the more appropriate next step...
    Yeah, this something that should be fixed ASAP. It's bad enough that the end user cannot contact the developer/publisher. Not being able to contact even Ovi Store support it's just a disaster. And I'm pretty sure that those "reviews", by people who weren't able to install the app in the first place, are going to be slightly less than stellar.

    Cheers
    http://www.ic-mobile.com/

  3. #3
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: Installation fails, but one can still review

    Hi Sasler,
    I fully agree.

    The issue is: I am not sure if this will ever be adressed...
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

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