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  1. #31
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    Aug 2007
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    34

    Re: Anybody else noticing the reports are not working?

    Some kind of response from Ovi on this problem will be much appreciated. Its is already 4 days now and it is unknown when the problem will be solved. A short message here will save the Ovi support the "pleasure" to answer tens of e-mails with the same question from many publishers.

  2. #32
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    Finland, Espoo
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    Re: Anybody else noticing the reports are not working?

    Has somebody gotten an answer?

  3. #33
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    Dec 2009
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    Switzerland
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    Re: Anybody else noticing the reports are not working?

    Arrrgh, I uploaded my first game (2 versions) last week, to OVI store.
    I have only 3 days in the reports, no more reports since 11 march...

    Maybe the downloads quantity of my app crashed the server :P

  4. #34
    Regular Contributor
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    Sep 2010
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    150

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by Tiger54 View Post
    Arrrgh, I uploaded my first game (2 versions) last week, to OVI store.
    I have only 3 days in the reports, no more reports since 11 march...

    Maybe the downloads quantity of my app crashed the server :P
    yeah, exactly. And now they are working on how to spread out money from your downloads to other publishers accounts in order to make billing server up&running again ;-) The millions $ are out of range.

  5. #35
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    Nov 2009
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    9

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by lucidmind View Post
    Has somebody gotten an answer?
    Not yet - for me, at least.

  6. #36
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    Jul 2008
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    Bangalore, India
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    13

    Lightbulb Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by lucidmind View Post
    Has somebody gotten an answer?
    They replied to my e-mail after 3 days saying that they are aware of the problem and they are already working on it to fix it. They didn't gave any Latest Estimation for the fix as usual

    Anyone from OVI kindly shed some more light.

  7. #37
    Regular Contributor
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    Mar 2003
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    67

    Re: Anybody else noticing the reports are not working?

    Does anybody have up-to-date data or are we the unlucky few?

  8. #38
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    Mar 2011
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    13

    Re: Anybody else noticing the reports are not working?

    This is email i got (names is been omitted out):

    Hi ----,

    Thank you for providing the screen shot of this issue. I have checked with our
    teams and unfortunately this is a known issue and we are looking for a fix. The
    R&D team is working on this issue and no further action is required on your
    part.

    I truly apologize for the inconveniences caused by this. Should you have any
    other inquiries in the meantime, please do not hesitate to contact us at Ovi
    Publisher Support.

    Best regards,
    ----

  9. #39
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    Apr 2007
    Location
    Slovakia
    Posts
    305

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by John.Tan View Post
    This is email i got (names is been omitted out):

    Hi ----,

    Thank you for providing the screen shot of this issue. I have checked with our
    teams and unfortunately this is a known issue and we are looking for a fix. The
    R&D team is working on this issue and no further action is required on your
    part.

    I truly apologize for the inconveniences caused by this. Should you have any
    other inquiries in the meantime, please do not hesitate to contact us at Ovi
    Publisher Support.

    Best regards,
    ----
    3-4 days and nothing ?
    R&D is really busy

  10. #40
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    Mar 2011
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    5

    Re: Anybody else noticing the reports are not working?

    Here is the reply to my mail I received today from ovi team

    "Thank you for contacting the Publisher Support Team.

    There have been issues with our system processing paid and free downloads..
    Rest assured that the R&D team is currently investigating this issue and once
    it is fixed, the missing transactions will appear in the reports for the days
    that they originated.

    We apologize for the inconvenience that this may have caused you and thank you
    for your understanding. If you should have any further questions, please don't
    hesitate to contact us."

  11. #41
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    Apr 2003
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    Finland, Espoo
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    37

    Thumbs up Re: Anybody else noticing the reports are not working?

    Thanks for the info ovi_india.

    Hint to ovi team: would it be so hard to put up a notice? Ballpark estimate when troubles are over would be nice too...
    Last edited by lucidmind; 2011-03-16 at 07:17. Reason: grammer

  12. #42
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    Jan 2009
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    13

    Re: Anybody else noticing the reports are not working?

    I also urge Nokia to post an update on these issues. Especially for new developers the lack of reporting for the last 4-5 days might be enough to scare them off developing for Nokia. I for one am more than a little nervous as revenue and downloads have stalled. Will Nokia recover the data ok or are we going to lose 5+ days worth of revenue?

  13. #43
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    Jun 2009
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    31

    Re: Anybody else noticing the reports are not working?

    Same here.
    Not a single sale since ovi publish maintenance outage!
    How to find out is there sales really?

  14. #44
    Regular Contributor
    Join Date
    May 2010
    Posts
    49

    Re: Anybody else noticing the reports are not working?

    My reports have been updated but I suspect that they aren't real data. It isn't possible that free content has only six downloads during these few days, and paid content - only eight downloads. I am certain that these data is wrong - my friend bought yesterday my app, and these purchase wasn't mentioned in country purchases - there is 0 purchases. Maybe later they will be still update until now.

  15. #45
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    Apr 2003
    Location
    Finland, Espoo
    Posts
    37

    Re: Anybody else noticing the reports are not working?

    Same here, update was issued, but data looks very irregular for free applications. 11.3 we had almost thousand downloads and 12.3. zero. Keep going Ovi guys

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