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  1. #46
    Registered User
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    Apr 2008
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    69

    Re: Anybody else noticing the reports are not working?

    My data has been updated today, looks not changed much than before.

    From China.

  2. #47
    Regular Contributor
    Join Date
    May 2010
    Posts
    49

    Re: Anybody else noticing the reports are not working?

    Another day passed and the reports did not change much - I'm certain that there are a lot of misses. I hope that everything will straight out.

  3. #48
    Registered User
    Join Date
    Jan 2009
    Posts
    13

    Re: Anybody else noticing the reports are not working?

    My reports have updated but as others have noted it looks like maybe the data is not correct. Both sales and free downloads have not gone up much for 5 days.

  4. #49
    Nokia Developer Expert
    Join Date
    Mar 2010
    Posts
    15

    Re: Anybody else noticing the reports are not working?

    Hi Everyone,

    Please note R&D team has since fixed the reporting issue. As of today March 16.2011 any missing transactions should appear in your reports from the days that they originated. If your downloads are still missing please email Ovi Publish Support at PublishtoOvi.Support@nokia.com

    kind regards;
    OviEmma

    ====================================================
    Quote Originally Posted by da32x View Post
    Some kind of response from Ovi on this problem will be much appreciated. Its is already 4 days now and it is unknown when the problem will be solved. A short message here will save the Ovi support the "pleasure" to answer tens of e-mails with the same question from many publishers.

  5. #50
    Registered User
    Join Date
    Oct 2010
    Posts
    256

    Re: Anybody else noticing the reports are not working?

    Did anybody else loose downloads in the last update?? I don't mean ferwer downloads, but the total downloads actually getting decreased.

  6. #51
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    Oct 2010
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    24

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by jetrix74 View Post
    Did anybody else loose downloads in the last update?? I don't mean ferwer downloads, but the total downloads actually getting decreased.
    Yes, today also decreased the number of downloads for the past several days. About minus 2-3 thousand. Thanks it is free content, and paid remained in place.

    When OviStore runs out of these "swing "???
    Last edited by vereal; 2011-03-18 at 11:00.

  7. #52
    Registered User
    Join Date
    Feb 2010
    Posts
    210

    Re: Anybody else noticing the reports are not working?

    The day before Ovi "upgraded" the store I received my first rating on one of my apps, a 5 star! I was very happy and for once my app appeared on page 4 of the best seller list, instead of page 24 and sales were ramping up... I was hoping this was a sign that things may be turning around for ovi...
    That same day Ovi broke the store and my reporting has not shown a single sale, for any app, since that day...
    I sent an email to support as suggested by Emma below but I am not holding my breath for an answer...
    I still have not received a response to some important questions I sent to support almost 3 week ago...
    This place is truly unbelievable!
    During this same time frame I was able to release my 2 apps on the Android Market place (thanks to BogDan's Necessitas port) and have enjoyed sales everyday with accurate reporting and interaction with purchasers to fix some issues (droid capacitive screen phones require large finger sized controls for a nice user experience). Its amazing how much the customers appreciate it when the developer contacts them to fix their issues, it has resulted in the customer changing the low review to a 5 star review each time...
    Jon

  8. #53
    Nokia Developer Expert
    Join Date
    Apr 2009
    Posts
    171

    Re: Anybody else noticing the reports are not working?

    HI

    The reports have been down for a a couple of days. The issue should be resolved by now. Please not that although the reports were not updated when there was an issue, the internal system did capture the regular data as it occurred.

    Thank you

  9. #54
    Regular Contributor
    Join Date
    Apr 2008
    Posts
    445

    Re: Anybody else noticing the reports are not working?

    Anyone else noticing a drop in sales over the last few days? It's about 30-50% for me but maybe it's just because of the easter weekend?

  10. #55
    Registered User
    Join Date
    Feb 2010
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    210

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by pixsta View Post
    Anyone else noticing a drop in sales over the last few days? It's about 30-50% for me but maybe it's just because of the easter weekend?
    Yep, seems to be down since Friday or Saturday for me, only 2 sales in that time...
    Cheers,
    Jon

  11. #56
    Regular Contributor
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    Apr 2008
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    445

    Re: Anybody else noticing the reports are not working?

    Quote Originally Posted by Jon Heron View Post
    Yep, seems to be down since Friday or Saturday for me, only 2 sales in that time...
    Cheers,
    Jon
    Ok, let's hope that there is a problem with the stats and not a real drop in our sales . For some of my items the stats seem fine, but for others the sales dropped as stated above.

  12. #57
    Regular Contributor
    Join Date
    Oct 2010
    Posts
    72

    Re: Anybody else noticing the reports are not working?

    Are the reports not working again

  13. #58
    Registered User
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    Apr 2008
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    83

    Re: Anybody else noticing the reports are not working?

    I have not seen anything in my reports for three days. I know that there were sales, but nothing is shown in OVI reports.

  14. #59
    Registered User
    Join Date
    Jun 2009
    Posts
    31

    Re: Anybody else noticing the reports are not working?

    I can confirm that. Not a single sale within last three days.
    However free content download stats are ok.

  15. #60
    Registered User
    Join Date
    Dec 2010
    Posts
    33

    Re: Anybody else noticing the reports are not working?

    I have the same problem. 3 days without news in estimated revenue reports.

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