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  1. #421
    Regular Contributor
    Join Date
    Oct 2011
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    54

    Re: Ovi reports not working?

    I am facing the same situation

  2. #422
    Registered User
    Join Date
    Nov 2007
    Location
    India
    Posts
    28

    Re: Ovi reports not working?

    Very very low revenue last 2/3 days....what is happening ?????!!!!!!??????

  3. #423
    Regular Contributor
    Join Date
    Nov 2006
    Posts
    53

    Re: Ovi reports not working?

    Quote Originally Posted by Maveric View Post
    Hi pixsta,

    Thanks for notifying us. I will inform and check this out immediately - me or somebody else will post an update here asap.

    Best,
    Marko
    Hi Marko,

    Any update on this?

  4. #424
    Regular Contributor
    Join Date
    Oct 2011
    Posts
    54

    Re: Ovi reports not working?

    Sales is becoming a joke in Nokia. More than 50% drop in just a matter of 3 days and no one from Nokia is even interested to reply

  5. #425
    Registered User
    Join Date
    Dec 2010
    Posts
    33

    Re: Ovi reports not working?

    The problem continue. 4 days with 70% sales drop. Andrew, where are you?

  6. #426
    Registered User
    Join Date
    Jun 2009
    Posts
    51

    Re: Ovi reports not working?

    I am facing the same situation!!!!!!!!!!!!!!!!

  7. #427
    Registered User
    Join Date
    Oct 2011
    Posts
    42

    Question Re: Ovi reports not working?

    Hi.

    Just one question.

    How many of you already had contacts from potential customers, informing that they wanted to buy your app by operator billing and couldn't due to payment errors (SMS)?

    I was doing some math based on the single braeakdown report that I received until today, the percentage that I have of sales by credit card vs operator billing (+-70%) is almost the same drop that I have whenever there are these "generalized" sales drops.

    Another strange thing, in countries where most purchases are made by the operator, the evolution of sales are very strange, with gaps.

    One example, based on one app with sales at Australia:

    From 05.11.2011 to 04.03.2012 sales almost every day
    From 05.03.2012 to 20.03.2012 no sales
    From 21.03.2012 to 29.03.2012 sales almost every day
    From 30.03.2012 to 19.04.2012 no sales

    It's just coincidence?

  8. #428
    Super Contributor
    Join Date
    May 2008
    Location
    Helsinki, Finland
    Posts
    1,098

    Re: Ovi reports not working?

    Hi there,

    Good to hear the reports have started to work as should, and please do report here anytime you feel there are any interruptions or long delays related.

    Best Regards,
    Marko
    [FONT="Comic Sans MS"][COLOR="Blue"][/COLOR][I]Marko Lumivuori
    Technical Support
    +358 40 8019330
    [email]marko.lumivuori@nokia.com[/email][/I][/FONT]

  9. #429
    Regular Contributor
    Join Date
    Oct 2011
    Posts
    54

    Re: Ovi reports not working?

    Sales is always less than the previous day and each day its my lowest.
    Last edited by indome; 2012-06-19 at 06:43.

  10. #430
    Registered User
    Join Date
    Apr 2008
    Posts
    43

    Re: Ovi reports not working?

    Quote Originally Posted by Maveric View Post
    Hi there,

    Good to hear the reports have started to work as should, and please do report here anytime you feel there are any interruptions or long delays related.

    Best Regards,
    Marko
    No, they are not working right....unless you consider right a 70% drop in sales overnight, as reported by all developers here. This self 'complacency is what keeps on bringing back this problem over and over again.

  11. #431
    Registered User
    Join Date
    Oct 2011
    Posts
    42

    Re: Ovi reports not working?

    Sorry but I agree that the reports are working.

    The numbers that are there are correct, now these numbers show one thing, since June 13 that there is a problem with the store since it seems that all developers had the same drop in sales (70%) from one day to another.

    Yes the reports are working. And clearly show that the store has a bug and (the store) is not working properly causing a large drop in sales.

  12. #432
    Registered User
    Join Date
    Jun 2009
    Posts
    51

    Re: Ovi reports not working?

    Quote Originally Posted by cotonet View Post
    Sorry but I agree that the reports are working.

    The numbers that are there are correct, now these numbers show one thing, since June 13 that there is a problem with the store since it seems that all developers had the same drop in sales (70%) from one day to another.

    Yes the reports are working. And clearly show that the store has a bug and (the store) is not working properly causing a large drop in sales.

    I am facing the same situation, 2012.06.13-now and 60-70%......

  13. #433
    Registered User
    Join Date
    Dec 2010
    Posts
    33

    Re: Ovi reports not working?

    I have the same problem. From 2012.06.13 to now 60-70% less. Does anyone have more information?

  14. #434
    Regular Contributor
    Join Date
    Oct 2011
    Posts
    54

    Re: Ovi reports not working?

    Problem is not only with reports now. As developers commented here, the reports might be working, but sales has drastically reduced by 70% to 80% from June 13th and no responsible reply from Nokia. This cannot happen overnight for all developers. I think Nokia's Ovi store has lots of problems. Lots of failed payments during app purchase, no update for new apps, best sellers, search not working and the list is endless. This gives a very bad experience to the customer who can throw a Nokia phone in no time and move to a another device.

    Is Nokia trying to fix these bugs permanently? The store and reporting issues occur every fortnight and there is no proper fix from Nokia.

    Can anyone from Nokia provide a valid answer for these queries.

  15. #435
    Registered User
    Join Date
    Apr 2012
    Posts
    41

    Re: What a NIGHTMARE this store is

    Another week has passed. Still no breakdown reports - despite promises, still no invoices, no payments, nothing. The online reporting seems to be dead again as it hasn't shown me a single sale for 3 days now. Searching by keywords still doesn't work for N9 content. Only this week, the online reporting was shown in Chinese three times.

    Shortly speaking, NOTHING HAS BEEN DONE.

    Oh, and I will not be emailing anyone. I already reported all problems to Publisher Support several times. And I also listed them all in this very thread, on the official NOKIA DEVELOPER forum related to payment and reporting issues with the Ovi store. So Nokia can learn about all the problems JUST BY READING THIS THREAD. I can't see how emailing Publisher Support yet another time can change anything if it's all listed here. I don't need yet another nice round (and completely unhelpful) answer, I want them to (just) FIX THE STORE, for ALL PUBLISHERS, not just myself. Or close it, for God's sake, if you can't make it work properly.

    I'll wait a couple more weeks and then I will simply remove my software from the store and start distributing it individually as it simply does not make any sense to keep it in a store that just DOESN'T WORK and DOESN'T PAY. Being an Ovi store publisher for nearly 5 months, with "estimated revenue" of 500 Euros, I still haven't received a single payment, any invoice, any breakdown report - NOTHING.

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