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  1. #556
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    Aug 2012
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    5

    Re: Ovi reports not working?

    Quote Originally Posted by jetrix74 View Post
    From my experience (published first app almost 2 years ago), the sales data is preserved and repopulated in to the reports after the blackout. In few cases there has been a slight drop in the sales, once the data has been restored. In those cases the actual store has been down and not only the reports.
    When the reports don't work, it often also happens that the "Best sellers" list in the store shows some random items instead of the real ones. So if in such case your app disappears from the Best sellers list then less people find it and thus less people buy it. And in such sense problems with online reports DO have impact on sales. (that's assuming that you have any apps on the Best sellers list. I do)

  2. #557
    Regular Contributor
    Join Date
    Sep 2009
    Posts
    51

    Re: Ovi reports not working?

    Indeed, and the reports are still down (again). First there were problems with the reports last month (september) and now again in october where my sales have dropped to 0 from 12th of october....sigh..

    Quote Originally Posted by burning_platform View Post
    When the reports don't work, it often also happens that the "Best sellers" list in the store shows some random items instead of the real ones. So if in such case your app disappears from the Best sellers list then less people find it and thus less people buy it. And in such sense problems with online reports DO have impact on sales. (that's assuming that you have any apps on the Best sellers list. I do)

  3. #558
    Regular Contributor
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    Sep 2010
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    150

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    Quote Originally Posted by spao View Post
    Hello all

    We are definitely working on getting payments and breakout reports to you. However, as you are aware, we've hit a snag in getting that information to you. Our estimated time to provide you with the reports and payments is mid-late October. We are definitely aware of the issues and we have not abandoned you.

    If you would like to contact the support team, you can reach them at developer.support@nokia.com.

    Sherwin
    Nokia Publish Support
    So now you fixed "every-month" problem, HOW ABOUT TO FIX THE RANKING OF APPLICATIONS IN BEST SELLERS LIST ?!!!!!!!!!!!!!! Every month I have huge drop on sales because of this. My app goes down from 10-20 position to 200-300.

  4. #559
    Registered User
    Join Date
    Sep 2012
    Posts
    35

    Re: Ovi reports not working?

    The online reports should be working now. The payments were not affected by online reporting problems.

  5. #560
    Registered User
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    Sep 2012
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    35

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    Could you give the details of your application? How come it happens every month?

  6. #561
    Registered User
    Join Date
    Sep 2012
    Posts
    35

    Re: What a NIGHTMARE this store is

    We are sorry for the downtime. There should have been also a message about it after the maintenance break. The good news is that the reporting system is now getting up to the speed.

    Could you send the steps (when did you try the change and what was the answer) of your bank account changes to developer.support@nokia.com.
    That will help us to avoid these kind of problems in the future.

  7. #562
    Regular Contributor
    Join Date
    Apr 2012
    Location
    malaysia
    Posts
    263

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    Seems that staff for nokia developer is increasing.There are new moderators here.Just not sure if there are hired to work for symbian or window.Maybe we could see the end of our nokia publisher report problem in nokia store.

  8. #563
    Regular Contributor
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    Mar 2012
    Posts
    144

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    Kalle, is it possible to send fee reports monthly even if payments doesnt exceeds 100euro?

  9. #564
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    Sep 2012
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    35

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    " Just not sure if there are hired to work for symbian or window." We are hired to work for Nokia Store publishing.
    " Maybe we could see the end of our nokia publisher report problem in nokia store." We are working hard with our limited resources to avoid them too.

    " Kalle, is it possible to send fee reports monthly even if payments doesnt exceeds 100euro? " Did you mean the automatically generated reports that are based on the real payments? With those Nokia has 100€ threshold due to bank fees and overall practicality. It simply does not make sense to pay smaller amount of money as big part of it would go to the bank fees. Many publishers have asked even Nokia to hold the money further after 100€ threshold. However this situation differs around the world and we are considering lowering it for certain region(s) when our new system under development (under development==longer term ~2013 summer and no strict promises, just hope) would allow it.
    When it comes to more manually generated breakdown reports, there is no such limit than 100 euros. However we cannot yet do any promises about the montly frequency until we see how we can get the manual generation and source data under control.

  10. #565
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    Join Date
    Apr 2009
    Posts
    506

    Re: What a NIGHTMARE this store is

    it doesnt work...again
    Symbian & Qt developer. http://vladest.org

  11. #566
    Nokia Developer Moderator
    Join Date
    Feb 2006
    Location
    Oslo, Norway
    Posts
    28,764

    Re: What a NIGHTMARE this store is

    I guess it is the same as reported here: http://www.developer.nokia.com/Commu...shed-correctly, and in that case it may have started working again. (But I do not know where the referred e-mail came from).

  12. #567
    Regular Contributor
    Join Date
    Feb 2012
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    130

    Re: Ovi reports not working?

    I also have some funny stats at 20/1 to 23/1. Around that same period I know I have an extra purchase from Australia that hasn't shown up on the stats.

    Edit: I'm finding that the reports are still backfilling.
    Last edited by CLTSchwarz; 2013-01-31 at 04:40. Reason: update

  13. #568
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    Sep 2012
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    35

    Re: Ovi reports not working?

    Reports are working and recovered now.

  14. #569
    Regular Contributor
    Join Date
    Feb 2012
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    130

    Re: Ovi reports not working?

    Quote Originally Posted by Kalle Nevala View Post
    Reports are working and recovered now.
    They are indeed working well for me now thanks!

  15. #570
    Regular Contributor
    Join Date
    Feb 2012
    Posts
    130

    Re: OVI REPORTS NOT WORKING AGAIN and AGAIN and AGAIN....

    Are they not working again or has interest for my app seriously taken a 5 day drop to zero purchases? Over the last 5 days the purchase numbers have steadily gone down in a straight line to zero.

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