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  1. #1
    Registered User
    Join Date
    May 2006
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    Germany
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    598

    Exclamation My app is not getting published

    I'm struggling to get my app published. I have an app I want to sell for 3 Euros it's passed QA twice over the last month but is still not getting published and I can't really figure out what I need to do.

    The last comment I'm getting is:
    "Content file failed in China as Credit Card & Operator Billing price higher than 2 EUR is not accepted in mainland China."
    Is this last comment the actual reason for the publishing not happening? Why don't they publish everywhere else but not in China?
    Shall I just remove China from my distribution list and submit to QA again?

    It's all very confusing on one hand it says 'QA Passed' on the other hand it says 'QA Halted' in the end you have no clue what's going on.

    What a frustrating waste of time...

    Suggestions welcomed.

  2. #2
    Nokia Developer Moderator
    Join Date
    Feb 2006
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    Oslo, Norway
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    28,684

    Re: My app is not getting published

    Quote Originally Posted by lenclud View Post
    "Content file failed in China as Credit Card & Operator Billing price higher than 2 EUR is not accepted in mainland China."
    Is this last comment the actual reason for the publishing not happening? Why don't they publish everywhere else but not in China?
    If you treat application submission as a contract, Nokia/Ovi can not change it at will.
    Shall I just remove China from my distribution list and submit to QA again?
    I guess so... Or lower the price. Or create a separate application for China, and lower the price of that one only.

  3. #3
    Regular Contributor
    Join Date
    Apr 2008
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    445

    Re: My app is not getting published

    I think you can bypass this problem by enabling the distribution for "All Countries" instead of marking each country individually. At least for me this does work. Your item won't show up for chinese users but from my experience the sales over there are almost zero, independent of the application price.

  4. #4
    Registered User
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    May 2006
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    Germany
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    598

    Re: My app is not getting published

    Thanks for your comments guys. I just removed China from the distribution list and submitted again. I wonder if on the other side they actually redo QA test even though nothing else has changed except the distribution list. It would not surprise me...

  5. #5
    Registered User
    Join Date
    Oct 2010
    Posts
    256

    Re: My app is not getting published

    From my experience; such changes goes through the QA much faster...

  6. #6
    Registered User
    Join Date
    May 2006
    Location
    Germany
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    598

    Re: My app is not getting published

    It got published 3 days ago eventually. Overall it took only 6 weeks...
    It Passed QA 3 or 4 times before getting published.
    I had to e-mail the support and explain them the situation after a bit of delays and confusion the app got published very soon after a final QA submission so I reckon support gave me special treatment after understanding the situation.
    Not sure what was wrong: was it the China issue or was it just me resetting the QA process somehow before it got published I guess I will never know.

    By the way its a keyboard shortcut app for E7 :
    http://store.ovi.com/content/115077

    I'm still waiting for my first customer. Albeit published on OVI it is still not showing in searches and new apps list. I'm told that takes a few more days.

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