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  1. #1
    Registered User
    Join Date
    Jul 2011
    Posts
    2

    App installation error on N8

    Hi there

    I hope someone will be able to help us, as the developer support doesn't seem to respond to emails...


    We submitted our app, a Symbian application (non QT) in Ovi store on 26th July and it shows as published in our account. But there seem to be an "installation error" when installing the app on the N8 device. We have tried reinstalling Ovi and doing a factory reset on the device but it still fails. It will download but it won't install.

    Has anyone been through this problem before, or knows how to fix it? We're so close to having everything work...

  2. #2
    Super Contributor
    Join Date
    Nov 2003
    Location
    Bangalore , India
    Posts
    4,429

    Re: App installation error on N8

    Hi audreygalibert, Welcome to Nokia Developer Discussion Boards!!

    If your app has passed Ovi QA, and "installation error" happens from the Ovi Store client, then you need to contact Publisher Support and they will be able to help you.

    Regards
    Gopal

  3. #3
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: App installation error on N8

    Quote Originally Posted by audreygalibert View Post
    Hi there

    I hope someone will be able to help us, as the developer support doesn't seem to respond to emails...


    We submitted our app, a Symbian application (non QT) in Ovi store on 26th July and it shows as published in our account. But there seem to be an "installation error" when installing the app on the N8 device. We have tried reinstalling Ovi and doing a factory reset on the device but it still fails. It will download but it won't install.

    Has anyone been through this problem before, or knows how to fix it? We're so close to having everything work...
    This may be due to a signing issue with the .sis file. Could you send the details of your application to the Publisher Support team and we can take a look at the file on your behalf?

    Andrew

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