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  1. #1
    Registered User
    Join Date
    Jul 2010
    Posts
    2

    Unable to register as a Publisher

    Hi,

    I've been trying to register as a Nokia Store Publisher but unable to complete the registration process. This is what happened:

    1. In step 5 (Payment page), check the checkbox to indicate agreement to the Payment Terms
    2. Click on the "Proceed to Payment" button and a message "You're now being redirected to our payment service"
    3. Get a blank screen with the following URL on the address bar -- https://publish.ovi.com/register/approve_payment_terms

    I've tried on the following browsers:
    - Safari 5.7 running on Mac OS X 10.7
    - Opera 11.50 running on Mac OS X 10.7
    - Internet Explorer 8 running on Windows 7

    I'd be glad if someone could help me. Thanks !

  2. #2
    Super Contributor
    Join Date
    Nov 2003
    Location
    Bangalore , India
    Posts
    4,429

    Re: Unable to register as a Publisher

    Hi joewandy, Welcome to Nokia Developer Discussion Boards!!

    I have just now tried using IE 8 in Windows 7 and it works fine, reached payment page, Selected American Express as card and it worked fine. Which country are you trying from ?

    May be you can try some time later or try your luck in Google Chrome ?

    Regards
    Gopal

  3. #3
    Registered User
    Join Date
    Jul 2010
    Posts
    2

    Re: Unable to register as a Publisher

    It works in Chrome !! Thanks !!

  4. #4
    Super Contributor
    Join Date
    Nov 2003
    Location
    Bangalore , India
    Posts
    4,429

    Re: Unable to register as a Publisher

    Thats good to hear! Welcome as an Ovi Publisher! Hope to see several apps from you in the Store.

    Regards
    Gopal

  5. #5
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Unable to register as a Publisher

    For your future reference, the Ovi Publish tool works best in Mozilla Firefox and you should be able to complete the registration process smoothly. If you are unable to proceed past the payment page, this may be credit-card issue. In such cases, please send an email to Nokia Publish Support who can assist you further.

    Andrew

  6. #6
    Registered User
    Join Date
    Jun 2011
    Posts
    1

    Re: Unable to register as a Publisher

    I have the same problem with all browsers. Sent an email to Ovi Support, hope they can help me.

  7. #7
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Unable to register as a Publisher

    Hi all,

    For those who are having issues getting registered with Nokia Publish, please email developer.support@nokia.com and provide the following information:

    1. Publisher name:

    2. Which step are you having issues on? Pick one below:
    Step 1: Country and account type selection
    Step 2: Publisher information
    Step 3: Administrative user
    Step 4: Terms and Conditions
    Step 5: Payment
    Step 6: Email Verification

    3. Country you are registering from:

    4. Country that your credit card is registered from:

    5. Screenshot of error page:

    The Nokia Publish team will collect this data and escalate this accordingly.

    Best regards,
    Andrew




  8. #8
    Nokia Developer Moderator
    Join Date
    Feb 2011
    Location
    Portugal
    Posts
    925

    Re: Unable to register as a Publisher

    I've registered as a publisher recently but I have a question.

    I had to create a user and set a diffrent password than the one I use for my account here with Launchpad. Do I have to associate both accounts somehow or does Nokia knows that joaocardoso here is the same joaocardoso that is register as a publisher at OVI? I used the same email address BTW.

  9. #9
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Unable to register as a Publisher

    Quote Originally Posted by joaocardoso View Post
    I've registered as a publisher recently but I have a question.

    I had to create a user and set a diffrent password than the one I use for my account here with Launchpad. Do I have to associate both accounts somehow or does Nokia knows that joaocardoso here is the same joaocardoso that is register as a publisher at OVI? I used the same email address BTW.
    You don't have to link the accounts; in fact the Nokia Publish tool has no connection to Nokia Developer accounts. However it is a good practice to have the same email address or company information for both account so the Nokia Publish Support team can easily locate either upon request.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

  10. #10
    Nokia Developer Moderator
    Join Date
    Feb 2011
    Location
    Portugal
    Posts
    925

    Re: Unable to register as a Publisher

    Quote Originally Posted by Andrew Nokia View Post


    You don't have to link the accounts; in fact the Nokia Publish tool has no connection to Nokia Developer accounts. However it is a good practice to have the same email address or company information for both account so the Nokia Publish Support team can easily locate either upon request.
    Cool thanks

  11. #11
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Unable to register as a Publisher

    This thread is now closed. We hope we have resolved your inquiry. Should you need further clarification, please open a new thread in the appropriate forum.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

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