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  1. #1
    Registered User
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    Mar 2009
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    64

    Question the estimated revenue become larger,but the payment become less

    I received payment from march.2011,
    enumerate three months,

    june
    estimated revenue 3063€
    payment 2101 €

    july
    estimated revenue 4019€
    payment 2567 €

    august
    estimated revenue 5915 €
    payment only 1335 €

    today i received the invoice mail for august and before.find the payment is so little.I don't know the reasons.
    does anyone find the same status??
    Last edited by magine; 2011-09-15 at 14:39.

  2. #2
    Nokia Developer Moderator
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    Mar 2003
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    Lempäälä/Finland
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    29,166

    Re: the estimated revenue become larger,but the payment become less

    could it be that the August is inclusing only cradit card payments, and not operator billings, same would propably go for July & june in some extend.

  3. #3
    Registered User
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    May 2011
    Posts
    21

    Re: the estimated revenue become larger,but the payment become less

    It seems there is a problem in online reporting tool which covers 0 euro problem. Does anybody else has a problem on purchase count? My apps' purchase count decreased around 40% in last two week.

  4. #4
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    Mar 2009
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    64

    Re: the estimated revenue become larger,but the payment become less

    Quote Originally Posted by yapiskan View Post
    It seems there is a problem in online reporting tool which covers 0 euro problem. Does anybody else has a problem on purchase count? My apps' purchase count decreased around 40% in last two week.
    Yes,I have the same purchase count problem!
    As you can see:
    September:About 800 everyday
    But 30th.September decrease to 428 suddenly
    October:500->260. 500 decrease to 260!
    It is 260 yesterday.My god!?
    Last edited by magine; 2011-10-08 at 07:35.

  5. #5
    Registered User
    Join Date
    Sep 2011
    Posts
    2

    Re: the estimated revenue become larger,but the payment become less

    same as me.

    i think your august's payment will not reach in September.

    but mine is also 1/3 compare to former

    Quote Originally Posted by magine View Post
    I received payment from march.2011,
    enumerate three months,

    june
    estimated revenue 3063€
    payment 2101 €

    july
    estimated revenue 4019€
    payment 2567 €

    august
    estimated revenue 5915 €
    payment only 1335 €

    today i received the invoice mail for august and before.find the payment is so little.I don't know the reasons.
    does anyone find the same status??

  6. #6
    Registered User
    Join Date
    Aug 2005
    Location
    Michigan USA
    Posts
    50

    Re: the estimated revenue become larger,but the payment become less

    Same issue here. My estimate was much higher than the invoiced amount. It usually is but I haven't seen it this low before. I was wondering if anyone else had the same issue. I emailed support to see if they can explain why it's so low. Plus I expect the non credit card sales from previous months to fill in the gap from the hold backs.

  7. #7
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: the estimated revenue become larger,but the payment become less

    Hi all,

    These probably need to be investigated more closely; please email developer.support@nokia.com and provide us with the detailed breakdown report as well as your invoice and remittance email and we'll do the necessary checks from our end.

    Andrew

  8. #8
    Regular Contributor
    Join Date
    Mar 2011
    Posts
    111

    Re: the estimated revenue become larger,but the payment become less

    I observed the same from September 30. ~400 purchases per day in September, ~250 purchases then until yesterday, ~120 purchases yesterday (stats was updated, now 255 purchases yesterday). Position of my apps in categories and top paid apps does not changed from September. What's the problem? I do not believe that numbers after 29 September are real, because this drop in sales is too sharp, and there was a 0 Euro revenue problem in the same time. What's going on?
    Last edited by lostdev; 2011-10-09 at 08:21.

  9. #9
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: the estimated revenue become larger,but the payment become less

    Quote Originally Posted by lostdev View Post
    I observed the same from September 30. ~400 purchases per day in September, ~250 purchases then until yesterday, ~120 purchases yesterday (stats was updated, now 255 purchases yesterday). Position of my apps in categories and top paid apps does not changed from September. What's the problem? I do not believe that numbers after 29 September are real, because this drop in sales is too sharp, and there was a 0 Euro revenue problem in the same time. What's going on?
    This is likely related to the current issue encountered with the online reporting tool. See http://support.publish.ovi.com/?p=2130&type=alert. The R&D team is diligently working on fixing this. Please await further news on this matter and I apologize for any inconvenience caused.

    Andrew

  10. #10
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: the estimated revenue become larger,but the payment become less

    Quote Originally Posted by zoovision View Post
    Same issue here. My estimate was much higher than the invoiced amount. It usually is but I haven't seen it this low before. I was wondering if anyone else had the same issue. I emailed support to see if they can explain why it's so low. Plus I expect the non credit card sales from previous months to fill in the gap from the hold backs.
    It is quite common to see your actual revenue get smaller overtime as the amount owed for the operator billing portion is accumulated while your few payment allows enough time for operator payments to be received by Nokia. If the time between the publication date and your first payment is relatively large (3-4 months), your first payment you receive should generally be closer to the estimated revenue in comparison to the subsequent months.

    That said, the credit card portion should always be accounted for and you should receive all credit card payments in full in the following payout cycle, once again keeping in mind the 100 € threshold.

    Please contact the Nokia Publish Support team and we can evaluate your case further. Let me know if you have any further questions on this.

    Andrew
    Last edited by Andrew Nokia; 2011-09-19 at 18:43.

  11. #11
    Regular Contributor
    Join Date
    Apr 2008
    Posts
    445

    Re: the estimated revenue become larger,but the payment become less

    Do you also need the latest September content fee breakout report for investigation too (because it has not been delivered yet for September)?

  12. #12
    Registered User
    Join Date
    Mar 2009
    Posts
    64

    Re: the estimated revenue become larger,but the payment become less

    Quote Originally Posted by pixsta View Post
    Do you also need the latest September content fee breakout report for investigation too (because it has not been delivered yet for September)?
    Maybe need the breakout reports.But the September's reports have not been received.
    You have the same problem?

  13. #13
    Registered User
    Join Date
    Jul 2011
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    57

    Re: the estimated revenue become larger,but the payment become less

    Even with the reporting issues, Could the drop be partial to blame for people not updating their store app? My downloads have also dropped 50% since September.

  14. #14
    Registered User
    Join Date
    Sep 2011
    Posts
    2

    Re: the estimated revenue become larger,but the payment become less

    i am from China as well.
    and which province are you from?

    it's lucky that see Chinese on the board.

    Quote Originally Posted by magine View Post
    I received payment from march.2011,
    enumerate three months,

    june
    estimated revenue 3063€
    payment 2101 €

    july
    estimated revenue 4019€
    payment 2567 €

    august
    estimated revenue 5915 €
    payment only 1335 €

    today i received the invoice mail for august and before.find the payment is so little.I don't know the reasons.
    does anyone find the same status??

  15. #15
    Registered User
    Join Date
    Mar 2009
    Posts
    64

    Re: the estimated revenue become larger,but the payment become less

    Shandong Province.
    Nice to see you.
    Last edited by magine; 2011-09-20 at 06:38.

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