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  1. #1
    Registered User
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    Apr 2010
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    44

    Question Customer questions on the app Comments/reviews

    I see a lot of apps in the Ovi store that customers post a lot of questions into the reviews tab.

    Is there a way for app developer to edit / or answer to those questions ?!

    ( if not: Nokia, you can't change how the people use that, you have to adapt and let developers to post there also. )

  2. #2
    Nokia Developer Moderator
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    Feb 2006
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    Budapest, Hungary
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    28,572

    Re: Customer questions on the app Comments/reviews

    You can find a somewhat similar topic discussed in this thread: http://www.developer.nokia.com/Commu...ly-to-comments

  3. #3
    Nokia Developer Expert
    Join Date
    Aug 2011
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    492

    Re: Customer questions on the app Comments/reviews

    Quote Originally Posted by wizard_hu_ View Post
    You can find a somewhat similar topic discussed in this thread: http://www.developer.nokia.com/Commu...ly-to-comments
    As stated in this thread, the review boards is meant to provide feedback for not only the quality of the application but also the quality of the Ovi Store as a whole. It is not meant to be utilized as a troubleshooting channel and due to the privacy agreement held between Nokia and our Ovi customers, we are unable to disclose any personal information to publishers to contact them directly.

    Please ensure that customers have high visibility on your support email/website to funnel all troubleshooting inquiries so you can provide them with proper guidance on how to solve these issue.

    Andrew

  4. #4
    Registered User
    Join Date
    Apr 2010
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    44

    Re: Customer questions on the app Comments/reviews

    That does not sound like acceptable answer. How about you add one char-limited text box just over the customer's comments to each app. This is for developer to add notes quickly and WITHOUT 8 days delay and accept process of the application !

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