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  1. #31
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    Re: Paid content went for free on 1st October

    Yep, same here. The number of sales starting with Sept. 30th is less than half of the sales before. Also the estimated revenue is much lower (even when considering only the lower sales rates).

  2. #32
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    Re: Paid content went for free on 1st October

    Today's numbers are somewhat fixed I would say BUT the previous days continue to not show any info. This is very alarming.

    Also, my September numbers are quite okay. I guess it started hitting others earlier.

  3. #33
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    Re: Paid content went for free on 1st October

    As I can see, there are still sales drops, however money for yesterday seems to be accounted.

  4. #34
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    Re: Paid content went for free on 1st October

    For me everything still the same, zeros for paid and strong decline in free content. And no updates for previous days
    http://inmobisoft.com

  5. #35
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    Re: Paid content went for free on 1st October

    I am facing the same situation, reports are somewhat correct today, but still its 0 for some countries

  6. #36
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by naveen_r6 View Post
    I am facing the same situation, reports are somewhat correct today, but still its 0 for some countries
    What's the meaning of some what correct?

  7. #37
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by magine View Post
    What's the meaning of some what correct?
    I'd say it means what he says afterwards, like me, I see many sales with 0€ (from the previous days) while yesterday's sales appear correctly displayed.

  8. #38
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by fredericobsantos View Post
    I'd say it means what he says afterwards, like me, I see many sales with 0€ (from the previous days) while yesterday's sales appear correctly displayed.
    The 04th.Oct's sales seems correctly displayed.I have saw the reports csv file,only a little 0.00€ exists. But the 1,2,3th.Oct's sales are still incorrect and the sales of these days are much lower than before.
    Last edited by magine; 2011-10-05 at 14:53.

  9. #39
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by magine View Post
    The 04th.Oct's sales seems correctly displayed.I have saw the reports csv file,only a little 0.00€ exists. But the 1,2,3th.Oct's sales are still incorrect and the sales of these days are much lower than before.
    I assume the 0.00€ in the CSV files are refunds. However this is a completely different matter. I really think Nokia screwed up big time and we won't see/receive the money from those days.

  10. #40
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    Re: Paid content went for free on 1st October

    It would be really nice if someone from Nokia explains the problem. Is it some re-downloads that were erroneously registered as purchases, reporting system error (so basically cosmetic error) or there is a real failure in purchase system itself, so the content really went for free?
    http://inmobisoft.com

  11. #41
    Nokia Developer Expert
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by pippo2010 View Post
    It would be really nice if someone from Nokia explains the problem. Is it some re-downloads that were erroneously registered as purchases, reporting system error (so basically cosmetic error) or there is a real failure in purchase system itself, so the content really went for free?
    Hi all,

    We are still awaiting the official word from the R&D team on this problem. This is most likely a front-end issue and there should not be able any impact on your actual transactions. I do apologize for the alarm caused by this and will revert to the boards immediately once I hear confirmation of this problem.

    Andrew

  12. #42
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by magine View Post
    What's the meaning of some what correct?
    For some countries on october 4th the report is showing correct data. But for other countries its still shows 0€. Also the download numbers have reduced considerably.

  13. #43
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    Re: Paid content went for free on 1st October

    Dear Andrew,

    It looks like problem was not resolved. Do you have any comments regarding this situation? Thank you in advance

  14. #44
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    Re: Paid content went for free on 1st October

    My stats for the couple last days have been fixed as far as I can see. However, the previous days are still displaying a revenue gap. Still awaiting feedback.

  15. #45
    Nokia Developer Expert
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    Re: Paid content went for free on 1st October

    Quote Originally Posted by juanmpmp View Post
    Dear Andrew,

    It looks like problem was not resolved. Do you have any comments regarding this situation? Thank you in advance
    Hi all,

    We have posted an official announcement on this issue - http://www.developer.nokia.com/Commu...of-0-%E2%82%AC.

    Please check the support page at http://support.publish.ovi.com/?p=2130&type=alert for any updates on this issue. We apologize for the inconvenience caused by this.

    Andrew

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