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  1. #1
    Registered User
    Join Date
    Oct 2009
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    27

    Slow response getting developer certificate

    I have emailed the new address to get developer certificates before publishing a Symbian app to Ovi, developer.support@nokia.com, and it is taking a long time with no response. It is now almost three weeks with no response. Is this normal? What are other developers experience with this?
    Experienced NFC app developer looking for projects. I have developed one of the few NFC enabled applications on Ovi Store, and can take your app from idea to Ovi Store.
    Short summary: Expertise in Qt/Symbian with NFC. Knowledge of Java MIDlets and JSR-257. 10 years experience of development with C/C++/C#.NET and Java.
    I am located in Sweden. Please send a private message if you are interested.

  2. #2
    Super Contributor
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    Mar 2008
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    1,481

    Re: Slow response getting developer certificate

    Hi May be I am misleading, is it not this right email ? publishtoovi.support@nokia.com

  3. #3
    Nokia Developer Moderator
    Join Date
    Feb 2006
    Location
    Oslo, Norway
    Posts
    28,673

    Re: Slow response getting developer certificate

    Yes, you can read similar stories in the related board (http://www.developer.nokia.com/Commu...to-Nokia-Store)
    I have a strange impression that who write complaints there, might get a faster service. Sometimes, perhaps.
    This thread can be moved there if you like that.

    Mahbub: I also had that idea first, but https://www.developer.nokia.com/Dist...idelines.xhtml actually suggests this address at the bottom of the page, and it also appears in some discussions. 'Ovi' is planned to become 'Nokia' for a long time, and apparently it has begun recently, with the new store client as I read.
    Last edited by wizard_hu_; 2011-10-10 at 11:54.

  4. #4
    Registered User
    Join Date
    Oct 2009
    Posts
    27

    Re: Slow response getting developer certificate

    Quote Originally Posted by wizard_hu_ View Post
    Yes, you can read similar stories in the related board (http://www.developer.nokia.com/Commu...to-Nokia-Store)
    I have a strange impression that who write complaints there, might get a faster service. Sometimes, perhaps.
    This thread can be moved there if you like that.
    Thanks for the replies. Yes, please move this thread there if you feel that is a better board.

  5. #5
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Slow response getting developer certificate

    Quote Originally Posted by kls_ View Post
    I have emailed the new address to get developer certificates before publishing a Symbian app to Ovi, developer.support@nokia.com, and it is taking a long time with no response. It is now almost three weeks with no response. Is this normal? What are other developers experience with this?
    You may want to check your junk/spam folder for our response and update your address books with developer.support@nokia.com. Can you provide me with the ticket reference number so we can double check if we have attempted to contact you?

    Hi May be I am misleading, is it not this right email ? publishtoovi.support@nokia.com
    We have recently changed our Nokia Publish Support email to developer.support@nokia.com. Please see the following link in our support page: http://support.publish.ovi.com/?p=2075&type=alert

    Andrew

  6. #6
    Regular Contributor
    Join Date
    Nov 2006
    Location
    Switzerland
    Posts
    476

    Re: Slow response getting developer certificate

    My developer certificate has also expired. On October 8 I've sent an email to developer.support@nokia.com with the topic "Expired OVI-certificate" but didn't receive an answer till now. My junk/spam folder is also empty...

  7. #7
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: Slow response getting developer certificate

    Quote Originally Posted by patrickfrei View Post
    My developer certificate has also expired. On October 8 I've sent an email to developer.support@nokia.com with the topic "Expired OVI-certificate" but didn't receive an answer till now. My junk/spam folder is also empty...
    Hi Patrick,

    It appears there may be an issue with our outbound communication. We had sent a response to this email on the 3rd of Oct (original creation date was Oct 3). I have asked the delegated support specialist to resend the response via email. Please let me know if you have not received this by today.

    Andrew

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