The Nokia Publish Support Team is happy to share a compiled list of top common questions posted by our publishers! This information has been updated in our Support Page where you can find the answers to many publishing questions.
#1: Why is my content item not available in the Nokia Store?
There could be several explanations for this and the top reasons are:
1. Your item has not been published
2. The device and country distribution settings are outside your search parameter
3. The search date is not within the start and end dates of the content item
For more information on these reasons, please refer to the check-list in our Nokia Publish Support page: Checklist - Item not Available in Nokia Store.
#2 How can I protect my content item from being hacked?
Digital Rights Management (DRM) is an option available to prevent illegal distribution of your content item. With the Forward Lock method, a server encapsulates a content file in a DRM message before sending it to a device. That device can launch the file but cannot distribute it to other devices. To learn more about applying DRM to your content item, please refer to Applying DRM to Content
#3 What devices support Qt apps?
There are a number of devices which support Qt content items. The latest list can be found at the following link: Device Specifications. Select “Qt” from the drop down menu of the basic device filter.
#4 When can I expect my payment after receiving the invoice?
Nokia will issue the payment to your bank within 2-3 days; however your bank may take more time to process the amount to your account. For more information, please refer to the following link in the Nokia Support Page: When will I receive my actual deposit?
#5 Are non-English characters allowed for Bank Details?
Unfortunately, only English characters are allowed. For more information, please refer to the following link in the Nokia Publish Support Page: Using Local Language for Bank Details
#6 Can negative user reviews be removed from the Nokia Store?
Unfortunately, as long as the review is relevant to a consumer’s experience with the content item, the review cannot be removed. For more information on removing user reviews, please refer to Review Removal in the Nokia Publish Support Page.
#7 Can consumers request for refunds?
A consumer is able to request for refunds through Nokia Customer Care. Kindly note that customers will require a Nokia account in order to submit an inquiry with Nokia Customer Care. If they do not have an account, they can register at https://account.nokia.com/acct/register
We are constantly evolving our Support Page to provide as much information as possible for your publishing needs. If you have any feedback, please let us know!