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  1. #1
    Registered User
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    Jun 2009
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    31

    How to manage app updates

    I have published Qt app on nokia store and I've updated it serveral times
    already.
    Here's how I made it:
    * I've created content item, set metadata
    * I've added content file, set sis file
    * On app update I've EDIT existing content file setting new sis file
    * Submit content file to QA

    Now I got my app partially failed QA. Say it passed for S60 and failed
    for S3 devices. Before update I got my item published for S60 and S3
    devices and after update I got my updated item published for S60 devices
    only.

    It's not the best way to handle updates, isn't it?
    I guess if I added new content file for new version and submit it to QA
    I would end up with better result: new item for S60 and old item for S3.
    How do you handle content file management?

  2. #2
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: How to manage app updates

    So the published item was unpublished? This is strange...do you have multiple content files?
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  3. #3
    Nokia Developer Moderator
    Join Date
    Aug 2011
    Posts
    492

    Re: How to manage app updates

    Quote Originally Posted by nETPOBu4 View Post
    I have published Qt app on nokia store and I've updated it serveral times
    already.
    Here's how I made it:
    * I've created content item, set metadata
    * I've added content file, set sis file
    * On app update I've EDIT existing content file setting new sis file
    * Submit content file to QA

    Now I got my app partially failed QA. Say it passed for S60 and failed
    for S3 devices. Before update I got my item published for S60 and S3
    devices and after update I got my updated item published for S60 devices
    only.

    It's not the best way to handle updates, isn't it?
    I guess if I added new content file for new version and submit it to QA
    I would end up with better result: new item for S60 and old item for S3.
    How do you handle content file management?
    Hi nETPOBu4,

    Do you know why your application had been failed for Symbian ^ 3 devices? I doubt this is an update issue but perhaps a problem with your actual file. Can you write to developer.support@nokia.com and provide us your content item link and we can investigate this issue on your behalf? Please add [Discussion Board] to the beginning of the subject line so I can easily locate and extract your email from our system.

    Best regards,
    Andrew

  4. #4
    Registered User
    Join Date
    Jun 2009
    Posts
    31

    Re: How to manage app updates

    Quote Originally Posted by tamhanna View Post
    So the published item was unpublished? This is strange...do you have multiple content files?
    Nope. After patrial QA fail item become invisible to devices that failied
    part consist of. Content item is still published.

    Quote Originally Posted by Andrew Nokia View Post
    [COLOR="navy"]
    Do you know why your application had been failed for Symbian ^ 3 devices? I doubt this is an update issue but perhaps a problem with your actual file. Can you write to developer.support@nokia.com
    I've already mailed publisher support.
    I want to discuss here a general concept of handling updates.
    Simply put I ask here: to have or not to have multiple content files
    per one content item? How profi do it?

  5. #5
    Nokia Developer Moderator
    Join Date
    Aug 2011
    Posts
    492

    Re: How to manage app updates

    Quote Originally Posted by nETPOBu4 View Post
    Nope. After patrial QA fail item become invisible to devices that failied
    part consist of. Content item is still published.



    I've already mailed publisher support.
    I want to discuss here a general concept of handling updates.
    Simply put I ask here: to have or not to have multiple content files
    per one content item? How profi do it?
    Generally if you wish to update your application, you would want to replace the current published file with the new one. Creating a new file will create a new file ID and existing users may have issues updating to this new file since the original file ID downloaded would not match the new file ID.

    I advise you to fix the issue with the Symbian ^ 3 devices so you can distribute your content on both device platforms. If you provide me with the support ticket reference number, I can look into your case and get further clarification from the appropriate teams.

    Andrew

  6. #6
    Registered User
    Join Date
    Jun 2009
    Posts
    31

    Re: How to manage app updates

    Ticket number is #77340

  7. #7
    Super Contributor
    Join Date
    Jul 2008
    Posts
    2,020

    Re: How to manage app updates

    Hello,
    sorry, but I do not understand.

    What is this Ticket ID?
    The lines above are the best I have to offer.If anyone of you is of more advanced knowledge, I ask for your patience and understanding! - unknown arab poet
    http://www.tamoggemon.com - Symbian blog - Windows Phone blog
    My other blogs:
    webOS blog iPhone blog BlackBerry blog Samsung bada blog Android blog

  8. #8
    Registered User
    Join Date
    Jun 2009
    Posts
    31

    Re: How to manage app updates

    I opened new thread about QA fail because this one is about app updates in general http://www.developer.nokia.com/Commu...lisher-support

  9. #9
    Nokia Developer Moderator
    Join Date
    Aug 2011
    Posts
    492

    Re: How to manage app updates

    Quote Originally Posted by nETPOBu4 View Post
    I opened new thread about QA fail because this one is about app updates in general http://www.developer.nokia.com/Commu...lisher-support
    I have found the support ticket in question and am approaching the operations team on this issue. Please stay tuned for the update.

    Andrew

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