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  1. #1
    Regular Contributor
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    Apr 2011
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    62

    Time to get response on Review abuse report?

    A week ago I flagged a user review on an app of mine as "abuse", providing details.

    It's not a classic case of abuse but something more subtle, so it's possible this will require a conversation with the store administrators. I tried Developer Support first, but was told to report it as abuse.

    Am I expected to hear back, and if so, what are the timeframes?

  2. #2
    Registered User
    Join Date
    Oct 2010
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    228

    Re: Time to get response on Review abuse report?

    I've never got any replies from them. I guess those reports go directly in Trash basket... Sadly current Nokia Store is customer centered only

  3. #3
    Nokia Developer Moderator
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    Aug 2011
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    492

    Re: Time to get response on Review abuse report?

    The Nokia Publish Support team has no bearing over the reviews boards; this is entirely in the hands of the store moderators. Unfortunately, multiple removal of a user's reviews (regardless of the severity of the violation) will lead to a permanent banning of their account. Due to this extreme penalty, they adheres strictly to the Nokia Store Terms and conditions and only checks reviews for spam, profanity, and unrelated content.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

  4. #4
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    Re: Time to get response on Review abuse report?

    Quote Originally Posted by Andrew Nokia View Post
    The Nokia Publish Support team has no bearing over the reviews boards; this is entirely in the hands of the store moderators. Unfortunately, multiple removal of a user's reviews (regardless of the severity of the violation) will lead to a permanent banning of their account. Due to this extreme penalty, they adheres strictly to the Nokia Store Terms and conditions and only checks reviews for spam, profanity, and unrelated content.
    Wow, that's rather extreme rules

  5. #5
    Regular Contributor
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    Re: Time to get response on Review abuse report?

    How long do store moderators take to reply?

    The resolution I was seeking was contacting the user to ask him to modify the comment. I don't think he meant harm, but the way it turned out it's harmful to the app.

  6. #6
    Registered User
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    Oct 2010
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    228

    Re: Time to get response on Review abuse report?

    Comments cannot be modified by users

  7. #7
    Nokia Developer Moderator
    Join Date
    Aug 2011
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    492

    Re: Time to get response on Review abuse report?

    Quote Originally Posted by jrez View Post
    How long do store moderators take to reply?

    The resolution I was seeking was contacting the user to ask him to modify the comment. I don't think he meant harm, but the way it turned out it's harmful to the app.
    If a review has been flagged, the moderators will investigate the claims. However, they generally do not respond to the reporter.

    Sadly, reviews cannot be modified once they are created.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

  8. #8
    Regular Contributor
    Join Date
    Apr 2011
    Posts
    62

    Re: Time to get response on Review abuse report?

    Thanks. Too bad on these policies, though.

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