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  1. #1
    Registered User
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    Jun 2009
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    30

    New Content Item

    Hello Nokia Support

    I'm trying to create a new content item, but once I fill in the initial screen (asking for basic details such as title/description/thumbnails) a server error appears.

    Any thoughts on why my content item is breaking the submission process?

    Pixeltheme

  2. #2
    Super Contributor
    Join Date
    Mar 2003
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    Finland
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    9,560

    Re: New Content Item

    What is the exact error that appears? What kind/type of a content item?

  3. #3
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    Jun 2009
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    30

    Re: New Content Item

    Hi Petrib

    I'm a media account holder and I'm trying to add a new theme. Once I've filled in the fields for the basic metadata & click create I get the following error message:

    The website encountered an error while retrieving https://publish.ovi.com/content_items/metadata_fields. It may be down for maintenance or configured incorrectly.

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.


    Hope this helps

    Pixeltheme

  4. #4
    Registered User
    Join Date
    Mar 2009
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    64

    Re: New Content Item

    Same problem,
    can't create new content item!
    can't upload files and change files
    can't change metadata!

  5. #5
    Registered User
    Join Date
    Jun 2009
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    30

    Re: New Content Item

    Hi magine

    Good to know it's not just me!

    I've tried different browsers, cleared cache/cookies etc, but make no difference.

  6. #6
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    Mar 2009
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    64

    Re: New Content Item

    Seems that it's sever's problem,hope to be solved quickly!
    Quote Originally Posted by Pixeltheme View Post
    Hi magine

    Good to know it's not just me!

    I've tried different browsers, cleared cache/cookies etc, but make no difference.

  7. #7
    Registered User
    Join Date
    Oct 2007
    Posts
    29

    Re: New Content Item

    Here the same!
    blank page after "create" button.
    Wow!

  8. #8
    Nokia Developer Expert
    Join Date
    Aug 2011
    Posts
    492

    Re: New Content Item

    Quote Originally Posted by frau_brucher View Post
    Here the same!
    blank page after "create" button.
    Wow!
    This should be fixed now. Sorry about this issue. See this post for discussions on the same issue.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

  9. #9
    Registered User
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    Mar 2009
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    64

    Re: New Content Item

    New problem was found,can't save distribution of file successfully,the file's submission was affected!
    Quote Originally Posted by Andrew Nokia View Post
    This should be fixed now. Sorry about this issue. See this post for discussions on the same issue.

  10. #10
    Registered User
    Join Date
    Jun 2009
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    30

    Re: New Content Item

    Quote Originally Posted by magine View Post
    New problem was found,can't save distribution of file successfully,the file's submission was affected!
    Having the same problem too magine! Once the distribution list fields are filled in & save is clicked, it remains in progress and doesn't reach the Submit to QA.

  11. #11
    Registered User
    Join Date
    Oct 2007
    Posts
    29

    Re: New Content Item

    Tried to publish..... first file submitted to QA, but very slowly. Second file, no way to reach the Submit to QA. Exit and re enter..... no way to login. Ah, no.... logged in in 3 minutes! No way to operate. In my day I have to draw, not wait minutes or hours to submit!

    Now 500 internal server error!
    Last edited by frau_brucher; 2012-02-07 at 13:43. Reason: new condition

  12. #12
    Registered User
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    Jun 2009
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    30

    Re: New Content Item

    Still can't set the distribution/Submit to QA for new content. Is there any word on this from the Nokia team?

  13. #13
    Registered User
    Join Date
    Oct 2007
    Posts
    29

    Re: New Content Item

    we cannot operate on new content, nor modify exixting content. Erratic error message of various type. Nokia team said yesterday " The team is currently working towards resolving this issue and hopefully it will be fixed right away. Please refer to the Support page or the Nokia forum for any further updates regarding this issue."
    But we cannot operate, and .sis are waiting on desktop.

  14. #14
    Registered User
    Join Date
    Oct 2010
    Posts
    228

    Re: New Content Item

    It's a maintenance day today (February 8)

  15. #15
    Registered User
    Join Date
    Oct 2007
    Posts
    29

    Re: New Content Item

    Today error message setting distribution: Distribution proposal saving failed!
    PGError: ERROR: deadlock detected DETAIL: Process 12327 waits for ShareLock on transaction 94226129; blocked by process 6172. Process 6172 waits for ExclusiveLock on tuple (3481,30) of relation 85145 of database 84930; blocked by process 12327. HINT: See server log for query details. : UPDATE "download_items" SET cached_valid = NULL WHERE (download_items.deleted_at IS NULL) AND (id = 435824)
    And now?

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