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  1. #1
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    Long approval delays

    Is anyone else having long approval delays for acceptance? I submitted my app for approval 9 days ago. Three days later the QA Details reported 100% passed. Since then no progress has happened. Should I continue to wait?

  2. #2
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    Re: Long approval delays

    What is your app content type ?

    Regards
    Gopal

  3. #3
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    Re: Long approval delays

    The content item type for this particular case (or actually two of them) is Qt Based Application (x-epoc/x-sisx-app).

  4. #4
    Nokia Developer Expert
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    Re: Long approval delays

    What's the content ID? I'll check it out and revert back to you.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
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  5. #5
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    Re: Long approval delays

    Thanks Andrew, the items are item #x and #x.
    Last edited by icewood; 2012-02-23 at 06:06. Reason: Removed the item numbers

  6. #6
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    Re: Long approval delays

    No answer from anybody and the items are still not published after being pending for 11 days. I sent support request to the official e-mail address.

  7. #7
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    Re: Long approval delays

    Quote Originally Posted by icewood View Post
    Thanks Andrew, the items are item #x and #x.
    Sorry, I didn't get the IDs quite in time. What's the email ticket number? I'll look for the details there.
    Andrew
    Follow @AndrewAtNokia on Twitter for news and updates about Nokia Publish!
    Andrew is now on Facebook to assist you with any publishing related inquiries.

  8. #8
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    Re: Long approval delays

    No problem, I just don't want be associated with the items publicly. The email ticket number is #97124. Thanks for looking into this. The response email didn't really provide any help and the items are still not published, after 13 days.

  9. #9
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    Re: Long approval delays

    Still no progress and no help from anyone. 16 days and counting...

  10. #10
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    Thumbs down Re: Long approval delays

    The delays are certainly frustrating and compounded by non-sensical QA failures when QA staff actually do get to them. I have twice had the application now fail despite previously being approved. We have just changed our corporate branding. Absolutely crazy.

  11. #11
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    Re: Long approval delays

    I had been noticing a similar thing - I currently have two applications in submission currently at 9 and 12 working days. Previously I've had no trouble having things approved in less than 7 working days...

    (Qt based apps, content files 440626 and 438331.)

    They can't all be off in Barcelona
    Last edited by mdwh; 2012-03-02 at 00:16.

  12. #12
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    Re: Long approval delays

    anybody got any reply from OVI support team? Content items are still pending for almost 3 weeks.

  13. #13
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    Re: Long approval delays

    Hi there,

    Sorry for the inconvenience and delay. I have informed the team and someone should get back to you shortly.

    Best Regards,
    Marko
    [FONT="Comic Sans MS"][COLOR="Blue"][/COLOR][I]Marko Lumivuori
    Technical Support
    +358 40 8019330
    [email]marko.lumivuori@nokia.com[/email][/I][/FONT]

  14. #14
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    Re: Long approval delays

    Quote Originally Posted by ovi_store_india View Post
    anybody got any reply from OVI support team? Content items are still pending for almost 3 weeks.
    Nope, no reply....
    In the mean time, as of this morning, they have finished publishing all the minor updates I pushed out for other apps (I uploaded these after the new app)... So now only the new app is left for review... There appears to be no order of priority....
    Marko, Thanks for looking into this!
    Cheers,
    Jon

  15. #15
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    21

    Re: Long approval delays

    For me, it's been 26 days now. I didn't publish new apps, just updated old ones. I hope someone would act on this issue. Obviously there is something wrong with the process.

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