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  1. #1
    Registered User
    Join Date
    Mar 2003
    Location
    Turin, Italy
    Posts
    75

    Symbian Signed Account Suspended. How to restore the Account?

    Hi all,
    last Friday, I noticed that my symbian signed account has been suspended.
    I checked in the inbox folder and didn't found any email about the suspension.

    I wrote to symbian.signed@nokia.com to get more informations and to know what to do to fix the issue, but didn't get any reply yet.
    I only got the auto-reply contining a FAQ:
    "My account has been disabled, why?
    - If we have found that you have submitted malware we will disable your account automatically. We will disable accounts also in case of misusing the Symbian Signed services."
    And unfortunately, in the FAQ, it is not written what to do to restore the account.

    Furthermore, I use SymbianSigned services since long time and I'm pretty sure I never misused them, all my submissions were fully compliant to the Symbian Signed Test Criteria.
    And for sure I didn't submitted any viruses or malwares.

    I need to restore the account asap in order to publish a new software and to keep doing consultancy job for 3rd party companies.
    Is there someone here who can help me to understand what is happening and what I can do to fix the issue?
    This is the email address for the suspended account: m.bellino@symbian-toys.com

    Regards,
    Marco Bellino
    VAT: IT08914470011
    DUNS: 338419002
    Last edited by ilsocio; 2012-03-28 at 10:23.
    http://www.guardian-mobile.com/

  2. #2
    Nokia Developer Champion
    Join Date
    Jun 2008
    Location
    Noida,India
    Posts
    4,018

    Re: Symbian Signed Account Suspended. How to restore the Account?

    Sending a reminder mail to symbiansigned people may help.

  3. #3
    Registered User
    Join Date
    Mar 2003
    Location
    Turin, Italy
    Posts
    75

    Re: Symbian Signed Account Suspended. How to restore the Account?

    Quote Originally Posted by vineet.jain View Post
    Sending a reminder mail to symbiansigned people may help.
    Hi vineet, I don't like to stress people unless I'm forced to do it...
    Currently, I hope that some guy here will take a look in that issue and tell me what to do.

    Marco.
    Last edited by ilsocio; 2012-03-28 at 11:00.
    http://www.guardian-mobile.com/

  4. #4
    Nokia Developer Moderator
    Join Date
    Feb 2006
    Location
    Oslo, Norway
    Posts
    28,684

    Re: Symbian Signed Account Suspended. How to restore the Account?

    Your question is moved to the Symbian Signed support board now, but this board is not the most active one, so it may be a good idea to write an e-mail too.
    Note that although this support board is here, Symbian Signed does not belong to "Nokia Developer". Every now and then someone (from Symbian Signed) seems to check what is happening here, but it happens on an ad-hoc manner.
    Last edited by wizard_hu_; 2012-03-28 at 11:48.

  5. #5
    Nokia Developer Champion
    Join Date
    Jun 2008
    Location
    Noida,India
    Posts
    4,018

    Re: Symbian Signed Account Suspended. How to restore the Account?

    I think someone from Symbian Signed should visit this forum at least once a day to take up the issues faced by the people here(considering the issues to be so much frequent these days), at-least this happens with OVI publishers section(not sure if someone visits daily but yes they are quite active there)

  6. #6
    Registered User
    Join Date
    Apr 2012
    Posts
    1

    Re: Symbian Signed Account Suspended. How to restore the Account?

    Did everything worked out? I have similiar problem.

  7. #7
    Registered User
    Join Date
    Mar 2003
    Location
    Turin, Italy
    Posts
    75

    Re: Symbian Signed Account Suspended. How to restore the Account?

    Eventually I got a reply from SymbianSigned and everything has been sorted out.
    Apparently they weren't able to send me email due to some antispam settings on my email account, so I used a different email address.
    http://www.guardian-mobile.com/

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