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  1. #1
    Registered User
    Join Date
    Jul 2011
    Posts
    69

    Angry QA team has ridicules expectations

    The Harmattan QA team seems to have expectations which they dot know by themselves how to fullfill.

    Example:
    I updated the descriptions of one of my apps.
    I failed for this reason:
    Linking to an External Store or Website promoting competing products.
    SUMMARY: The support website includes links to an external website instead of the Nokia Store.
    So, what I am promoting on my website, which is competing to the OVI store????
    Does Nokia belief they can tell me what I am allowed to do with my website????
    Since I am not allowed to do Linking to an External Website, I changed the link to www.nokia.com (which obviously is not external).

    New failure reason:
    FAILED: Invalid Support Website.
    SUMMARY: The Support Website that you’ve listed is a Nokia or Ovi website address. This is not permitted unless you have received permission from Nokia. Please change the Support Website field to the appropriate support webpage.
    So I changed it to the maemo forum (talk.maemo.org), where discussions about my apps are ongoing.

    New failure error:
    FAILED: Invalid Support Website.
    SUMMARY: The Support Website that you’ve listed does not provide any support information for consumers. Please change the Support Website field to the appropriate support webpage.
    What else can I do?
    I am forced to add a link, but am not allowed to link to
    • My own website
    • Nokias webiste
    • A support forum


    What is left?

  2. #2
    Super Contributor
    Join Date
    Mar 2003
    Location
    Finland
    Posts
    9,569

    Re: QA team has ridicules expectations

    Quote Originally Posted by CaCO3 View Post
    What is left?
    I guess, as was instructed in the first rejection, your own web site, but removing links to some other web sites from your site first (at least links to sites that Nokia thinks competes with Nokia Store). Ask them which sites on your site they object to, if you have many, and whether you can leave some of them.

    What is your web site, by the way?

  3. #3
    Regular Contributor
    Join Date
    Apr 2008
    Posts
    445

    Re: QA team has ridicules expectations

    I have the same situation from time to time. It's best to discuss the issue directly with the developer support via email.

  4. #4
    Registered User
    Join Date
    Jul 2011
    Posts
    69

    Re: QA team has ridicules expectations

    Quote Originally Posted by pixsta View Post
    I have the same situation from time to time. It's best to discuss the issue directly with the developer support via email.
    Well, if I would send an email every time I have an issue, I would need a secretary...

    Luckily I now found my own way around this issue...

  5. #5
    Regular Contributor
    Join Date
    Mar 2005
    Location
    Hamburg, Germany
    Posts
    284

    Re: QA team has ridicules expectations

    I think that Nokia refers to a "web page" not a "web site".
    But I would also like to see an example how a good external support web page can look like.

    Regards

    Karsten Meier

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